Job Title

Required Skills & ExperiencePossess five or more years of experience in core IT operations services.Knowledge of IT Risk frameworks, methodologies, and industry standards related to ITSM and GRC Framework, including emerging trends and issues.Good understanding of key infrastructure and the associated risks.Excellent communication (verbal and written) skills, including relationship management, problem-solving, analytical, research, detail-oriented, and quantitative skills.Expertise in Information Security and Risk Management principles and practices.Bachelors degree in Engineering or Computer Science or equivalent Industry-recognized qualifications and certifications in Information Security and/or RiskManagement (CISSP /CRISC/CISSP).Nice to Have Skills & ExperiencePeople management and leadership skills and Ability to influence senior management, risk groups, and operational teams.Have self-discipline and organization with proven time management skills.Previous experience in process ownership/governance and internal and external auditsPossess deep knowledge of IT Operational practices and compliance across a Financial InstitutionJob DescriptionAs part of the RBC ITSM Compliance & Regulatory team, the Director ensures universal and consistent adoption of ITSM practices within RBC and its group companies. Working with process owners and operations teams, they aim to achieve process consistency and data quality.The Director will use their knowledge of ITSM data interpretation and communication skills to produce the required evidence when representing RBC to external regulators, audit teams, and risk groups. They will also lead the organization's compliance efforts and provide expertise on ITSM practices in alignment with enterprise policies, IT risk, and technology frameworks.The Director manages activities through senior managers and managers and implements strategic plans and budgets.