One of your top telecommunications clients is hiring a Senior Helpdesk / IT Support Specialist to support users within a government-facing environment in Quebec.Job Title- Helpdesk TechnicianLocation: Montreal (Quebec only)Hybrid: ~2 days onsiteEnvironment: Government / telecom support deskPay: ~$28/hrCore ResponsibilitiesHandle L1/L2 IT support (tickets, incidents, troubleshooting)Provide end-user support (hardware, software, network issues)Monitor systems and escalate incidentsMaintain SLA-based service deliverySupport wireless/network-related environmentsIdeal Candidate Profile5+ years Helpdesk / IT Support experienceStrong incident management & ticketing tools (ServiceNow, Remedy, etc.)Excellent customer service & communicationBilingual (French + English) MandatoryComfortable with multi-tasking in high-volume environmentsPlease share your resume at
Job Title
Help Desk Technician