Job Title

Location: Toronto, 2-3x/week OnsiteDuration: 6 months + extensionsRequired Skills & Experience3+ years of experience in UX Writing / Content DesignFigmaLarge enterprise experienceAgile experience, specifically working with technical stakeholdersStrong sense of collaboration with various stakeholder groups and ability to adapt to various working styleStrong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the userNice to Have Skills & ExperienceSpecific experience within banking or other financial institutionsExperience working on complex digital products and systemsJob DescriptionWe are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer/employee experiences for a digital platform. You will collaborate closely with various product partners, designers, researchers and other content designers to ensure the delivery of high-quality and accessible content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.Responsibilities: Collaborate with product managers, designers, researchers, and developers to craft clear, concise, and user-centered content for an investment platform. Write and structure content for digital experiences, including UI copy, error messages, onboarding flows, and help content, ensuring clarity and accessibility. Apply content design principles and plain language standards to create intuitive experiences that meet WCAG accessibility guidelines. Partner with UX Researchers to validate content through usability testing and incorporate insights into iterative improvements. Participate in design and content sprints, contributing to ideation sessions and ensuring content aligns with design system standards. Maintain and update content within design systems and documentation tools (e.g., Figma, Zeroheight), ensuring consistency across multiple portfolios. Manage content governance processes, including version control, backlog prioritization, and stakeholder approvals. Advocate for content best practices and user-centered design across teams, providing guidance and training where needed. Collaborate on localization and tone-of-voice guidelines to ensure content resonates with diverse audiences. Track and measure content performance using analytics and feedback loops to inform continuous improvement.