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Join one of Canadas fastest-growing companies and be part of something extraordinary welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and were proud to be recognized for it. Weve earned prestigious accolades such as Waterstone Canadas Most Admired Corporate Cultures, Canadas Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. Were also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women & Most Trusted Executive Teams, and included on TIME Magazines 2025 list of Canadas Best Companies. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. As one of Canadas leading alternative consumer lenders, were passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare. If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment. Are you passionate about delivering exceptional IT support experiences and leading high-performing teams? As Manager, End User Operations, youll be at the heart of our technology support strategy - guiding a skilled IT support team across multiple locations. Youll be the goto expert for our branches and support centre, ensuring seamless service delivery, vendor coordination, and compliance. Whether its supporting a new office buildout, leading a tech upgrade, or enhancing our service quality, youll collaborate with internal and external partners to make it happen. With ownership of budget oversight and a focus on customer satisfaction, youll play a key role in shaping how our people experience technology every day. What will you be doing? Leads the IT enduser operations team, ensuring timely ticket resolution, effective escalation, and high user satisfaction. Delivers exceptional whiteglove support to executive leadership, exceeding expectations in responsiveness and issue resolution. Continuously enhances the field support model and implements scalable processes to improve service delivery and the enduser experience. Designs and leads enterprisewide computer deployment initiatives, ensuring seamless rollout, configuration, and user onboarding. Monitors and reports on vendor and partner performance against KPIs and SLAs, driving accountability and service quality. Analyzes SLA and KPI trends to identify improvement opportunities and implements initiatives that enhance operational performance. Collaborates with IT support staff to balance workloads, share knowledge, and accelerate issue resolution. Builds and mentors a highperforming team of IT support experts, fostering professional development and a culture of service excellence. Partners with IT leadership to define and enforce standardized support policies, processes, and SLAs aligned with business goals. Presents key initiatives and performance metrics at monthly and quarterly operations meetings with business stakeholders. Manages vendor relationships and contract resources to ensure comprehensive support coverage and operational efficiency. Oversees implementation of physical security solutions across the organization to protect assets and infrastructure. Defines and maintains daily operational workflows and escalation procedures for efficient incident management. Coordinates with internal and external teams to resolve IT issues through remote, phone, and inperson support. Ensures accurate issue logging and resolution tracking in ITSM tools, while maintaining a robust knowledge base. Establishes proactive monitoring and feedback mechanisms to continuously refine support processes and align with evolving business needs. What experience do you have? A bachelors degree in Computer Science, Engineering, Business, or a related field (preferred but not mandatory). At least 3 years of IT management experience, ideally in multisite or geographically dispersed environments. Proven ability to manage OPEX and CAPEX budgets, including planning, forecasting, and cost control to support both operational and strategic goals. Strong leadership and interpersonal skills, with a track record of building highperforming teams, influencing stakeholders, and fostering crossfunctional collaboration. Experience supporting executive and Csuite stakeholders with professionalism, discretion, and a whiteglove approach to service. Demonstrated expertise in IT Service Management (ITSM) tools and processes (e.g., ServiceNow, Jira Service Management), including tracking, analyzing, and reporting on support trends to drive continuous improvement. Solid understanding of patch management, vulnerability remediation, and compliance practices to ensure secure and uptodate systems. Broad technical knowledge across computer hardware, Microsoft 365, Windows OS, and enterprise desktop software. Familiarity with network topologies (LAN/WAN/VPN), protocols, and enterprise network infrastructure. Ability to remain calm and solutionfocused in highpressure situations, thriving in collaborative and fastpaced environments. Willingness to provide event support and handson assistance when needed. Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, SharePoint, OneDrive, and Outlook. We offer a Flexible Work Program that provides the ability to work three days onsite per week from our Mississauga office; however, this role will require a greater onsite presence to support business needs. Internal Applicants: please apply through thelinkand provide written endorsement from your current manager. $126,500.00 $138,000.00 CAD (includes base salary and bonus) Were committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, youll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit. Total compensation includes base salary and bonus. This posting is for an existing vacancy within our team. Why should you work for goeasy? In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer Financial Benefits: RRSP matching and Employee Share Purchase Plan programs. Annual bonus that rewards your hard work and dedication. Employee discounts on furniture, electronics, and appliances. MAT & PAT leave topup. Expand your financial knowledge through engaging Financial Literacy Learning opportunities. Health and Lifestyle: Enjoy companypaid volunteer days to give back to the community. Access 24/7 healthcare with Virtual Doctor Appointments. Personalize your benefits with a flexible modular benefits package. Stay fit and energized with exclusive access to our onsite private gym at our head office. Employee Perks: Fuel your growth with the Tuition Assistance Program. Double the impact of your generosity with Company Matched Charitable Donations. Internal development training programs and platforms including jobspecific training, career coaching, leadership excellence, mentorship, and many others. Enjoy a stateoftheart office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more! Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each others differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. #LI-AM12 #J-18808-Ljbffr