Job Title

Were Hiring: Produce Department Team Lead Britannia Plaza Calgary As the Produce Team Lead at Sunterra Market, you will steward freshness, quality, and the vibrant spirit of our market. You will curate an exceptional produce experience, ensuring the department is visually stunning, fully stocked, and operates with precision. Your leadership will guide a team to uphold the highest standards in product handling, merchandising, and customer service. You will collaborate closely with the Market Manager and other department leads to plan, organize, and execute daily operations, ensuring departmental goals are consistently met or exceeded. Your role will help drive sales, minimize waste, and maintain a clean, safe, and inviting environment. Were looking for someone who is passionate about produce, energized by leadership, and motivated by the opportunity to grow within a fastpaced, customerfocused environment. Duties and Responsibilities: - Product Preparation & Merchandising Clean, peel, slice, and trim fruits and vegetables for readytoserve offerings; prepare fresh readytoserve products such as Sunterras freshly squeezed juices; operate and maintain juicing equipment; maintain clean, wellstocked, properly rotated produce cases and displays; ensure accurate pricing, signage, and product labeling; follow established food safety, cleaning, and maintenance procedures; oversee sampling of department products; promote seasonal or featured items; stay informed about new products and ensure proper placement and presentation. - Leadership & Team Development Supervise, schedule, and coordinate activities of Produce Department team members; provide training and mentorship in produce handling, merchandising, sanitation, and safety procedures; foster a positive, inclusive, performancedriven team culture; lead by example in delivering exceptional service and professionalism. - Operational Oversight Plan and manage daily department operations, including receiving, stocking, rotation, and merchandising of produce items; forecast and order produce based on sales trends, seasonal availability, and promotional activity; monitor inventory, sales, shrink, and waste; implement strategies to improve efficiency and reduce loss; ensure compliance with all food safety, sanitation, and workplace safety regulations. - Customer Experience Deliver legendary customer service by engaging with shoppers and offering expert product knowledge; respond to customer inquiries and resolve issues promptly and professionally; support a welcoming and informative shopping environment that reflects freshness and quality. Qualifications: - Proven experience in retail or grocery, preferably in produce or fresh food operations. - Strong leadership skills with the ability to coach, motivate, and develop a team. - Indepth knowledge of fruit and vegetable varieties, seasonality, handling, and merchandising best practices. - Excellent organizational, timemanagement, and problemsolving skills. - Customerfocused mindset with strong communication and interpersonal abilities. - Basic understanding of inventory control, sales analysis, and budgeting is an asset. - Familiarity with food safety and sanitation standards in a retail environment. - WHMIS and Food Safety Certification required. Working Conditions: - Standing and walking for extended periods. - Exposure to temperature variations and wet conditions in refrigerated and prep areas. - Repetitive lifting of items up to 40 lbs (team lift required for heavier items). - Use of knives, peelers, juicers, and other produce preparation tools. - May require reaching, bending, and climbing ladders or stools. Benefits: - Fulltime and parttime Team Members receive a 50% discount on selected prepared foods instore and a general discount on all groceries and the caf. #J-18808-Ljbffr