Job Title

Who We Are One of Canadas leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with underserved populations, including newcomers to Canada and the selfemployed. Our mission is to empower the success of others through alternative financial solutions. The values and principles we follow to live this mission out are: We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions. Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent. We succeed together: We are growing in the same direction through collaboration and humility. We practice giving back: We are generous with all our resources for the benefit of those within and outside the organization. Everyone on our team is expected to play by these rules! Since 2020, our business has grown >250%; we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey. Artificial intelligence is becoming an integral part of our daily work and will only continue to grow in 2026 and beyond, making this an even more exciting time to join Alta West Capital. We are actively seeking candidates who have a strong understanding of AI and automation, as these skills are fundamental to thriving in our fastevolving environment. Who You Are You are an experienced office and administrative professional who brings structure, judgment, and ownership to daytoday operations, with several years of experience supporting senior leaders or managing office operations. You are comfortable making decisions within defined boundaries, acting as a reliable point of accountability for office and administrative matters, and exercising judgment without detailed direction. You anticipate issues before they escalates and enjoy creating order in a growing organization. Responsibilities Own daytoday office operations across the organization, with primary responsibility for the Calgary office. Provide senior administrative and operational support to the CEO. Oversee executive and leadership calendars, meeting coordination, and preparation of materials. Coordinate executive, management, and boardrelated meetings, including agendas, logistics, materials, and followups. Serve as the primary escalation and decision point for daytoday office, administrative and executivesupport matters, escalating only exceptions. Establish, maintain, and improve office and executive support processes and routines. Coordinate office vendors, services, and facilitiesrelated needs. Support internal communications related to office operations and organizational updates. Assist with crossoffice coordination between our Calgary and Kelowna offices. Identify inefficiencies and implement practical improvements that reduce leadership involvement in routine administrative and operational matters. Support onboarding and offboarding processes from an operational and executivesupport perspective. Act as the first point of contact for routine people, culture, and officerelated issues, escalating formal HR matters as needed. Support a consistent onboarding and employee experience across the organization in partnership with HR. Reinforce company norms, expectations, and office culture through daytoday interactions and operational practices. Skills Requested Strong operational judgment and decisionmaking ability. Excellent organizational, communication and prioritization skills. Proven ability to manage responsibilities with minimal supervision. Comfort working directly with senior leadership. High level of professionalism, discretion and reliability. Skills That Would Be Considered Assets Experience supporting CEOs or executive teams. Experience running an office of 40 or more people. Experience in financial services or a regulated environment. Exposure to process improvement, automation or operational scaling. Interest in applying AI or automation tools to improve office and administrative workflows. Experience supporting hybrid or multioffice environments. Applications In your application, please include: Your Resume. Cover Letter: Why you want this role. What makes you the ideal candidate. How you plan to impress us within your first month. The Operations team is small but growing; if you have unique skills that you think would be an asset to our department, let us know. If you want to stand out, make a 24 minute video instead of a cover letter. Benefits Company social events and volunteering; your coworkers are awesome (our unbiased opinion). Extended health care, disability and life insurance. RRSP match. Team: we have a lively and collaborative atmosphere where employees are happy to pitch in and help each other out. Reporting To Operations Director. FullTime/PartTime Fulltime. Hours of Work 8:30 a.m. to 5:00 p.m., Monday to Friday (hybrid: 4 days in office, 1 day remote after probation period ends). #J-18808-Ljbffr