Job Title

ABOUT MARKET VISIONFor over 30 years, Market Vision has been a leader in Toronto's new development real estate market, successfully selling over 26,000 suites across 128 projects and generating more than $12 billion in sales. Collaborating with developers, the company provides data-driven sales and marketing strategies that transform projects into sold-out successes. With insights from its in-house affiliate Urbanation, Market Vision delivers unparalleled expertise in market trends, buyer behavior, and competitive positioning. Known for its honesty, transparency, and collaboration, the company has built a reputation for maximizing project value while delivering exceptional service to clients and their customers.ABOUT THE ROLEWe areseekinga polished, service-driven Client Experience & Administration Specialist to be the face of our luxury Presentation Gallery in Toronto. This role is integral to delivering an exceptional, high-touch experience for prospective purchasers, agents, and guests.You will act as the first point of contact, ensuring every interaction reflects the sophistication, professionalism, and attention to detail that defines our brand. This position blends client experience, front-of-house coordination, and administrative support within a fast-paced real estate sales environment.WHAT YOU'LL DOClient Experience & First ImpressionsWelcome clients and visitors with warmth, professionalism, and discretion, delivering a seamless and elevated arrival experienceOffer premium refreshments andmaintaina refined, hospitality-driven environmentServe as the primary point of contact for all inbound client communication (in-person, phone, and email), ensuring prompt and attentive serviceSchedule and confirm appointments, coordinating with the Sales and Marketing team to prepare all relevant materials in advanceAnticipate client needs and proactively enhance the overall guest experienceAssistwith theaccuratecollection and entry of client information into internal systemsAddress client inquiries, concerns, or feedback with professionalism, escalating when appropriatePresentation Gallery & Front Desk OperationsMaintain an immaculate, fully curated presentation centre reflective of a luxury brand standardat all timesAnswer and direct incoming calls while confidently responding to general project and community inquiriesManage CRM systems and contact databases, ensuring accuracy and completeness for sales and marketing initiativesCoordinate with cleaning, maintenance, and IT support to ensure seamless day-to-day operationsOversee inventory of marketing materials, office supplies, and promotional items, ensuringtimelyreplenishmenMarketing & Event CoordinationAssistin the preparation and organization of marketing materials, brochures, and client welcome packagesSupport the execution of sales events, including RSVP tracking, setup, and presentation materialsOperational & Administrative SupportPrepare, review, andmaintainAgreements of Purchase and Sale, amendments, and related documentation with a high degree of accuracyFollow up with purchasersregardingoutstanding documentation, including deposits and required formsMaintain detailed records and ensure CRM data integrityPrepare daily and weekly traffic, activity, and reporting summaries for internal tracking and client-facing purposesBrand RepresentationAct as a brand ambassador, for both Market Vision and our developer client, consistently reflecting their values, professionalism, and luxury positioning in all client interactionsEnsure the presentation centre experience aligns with the highest standards of quality, design, and serviceQUALIFICATIONSStrong Interpersonal and Communication skillsProven ability in Customer Satisfaction and Customer ServiceExperience enhancing Customer Experience through effective support and problem-solvingDetail-oriented with excellent organizational and time-management skillsProficiency with common office tools, such as Microsoft Office SuitePrevious experience in real estate, development or related industries is a strong assetAbility to work effectively in a fast-paced, team-oriented environment