Job Title

Help customers resolve their technical issues as a Remote Technical Support Advisor. Engage with subscribers over the phone to guide them through troubleshooting for Internet, Digital Phone, and Cable TV services. You will play a critical role in enhancing customer experiences by delivering unparalleled support. Patience, empathy, and excellent communication skills will be essential as you assist users in a high-volume, dynamic setting. Your efforts will directly contribute to the success of ongoing team initiatives and improved customer satisfaction. Key Responsibilities: Handle inbound calls to assist with technical problems Effectively troubleshoot internet, phone, and cable services Utilize strong listening skills to understand user issues Manage multiple Windows applications while assisting customers Strive to meet performance metrics for quality and accuracy Requirements: Minimum of 1 year in customer service is preferred Strong interpersonal communication abilities Comfort with technology and multitasking capabilities Dependable attendance and punctuality are essential Availability for flexible scheduling between Mon-Sun 7am-11pm Join a team that values your contributions while pursuing excellence in technical support and customer care. #J-18808-Ljbffr