Job Title

Job Summary The Technical Support Specialist provides timely and effective technical assistance to customers and internal users by diagnosing, troubleshooting, and resolving software, hardware, and network-related issues. This role ensures a high-quality support experience and plays a key part in maintaining system reliability and user satisfaction. Key Responsibilities Respond to technical support requests via phone, email, chat, or ticketing system Diagnose and resolve hardware, software, network, and system issues Document issues, troubleshooting steps, and resolutions accurately Escalate unresolved or complex issues to appropriate internal teams Install, configure, and maintain computer systems, applications, and peripherals Educate users on system functionality and best practices Monitor system performance and report recurring issues or trends Maintain knowledge of company products, services, and updates Adhere to service-level agreements (SLAs) and support procedures Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) 1-3 years of experience in technical support, help desk, or a related role Strong knowledge of operating systems (Windows, macOS, Linux) Familiarity with hardware, networking fundamentals, and troubleshooting techniques Experience using ticketing systems (e.g., ServiceNow, Jira, Zendesk) Excellent problem-solving and analytical skills Strong communication and customer service skills Preferred Qualifications Certifications such as CompTIA A+, Network+, or Microsoft certifications Experience supporting SaaS applications or cloud-based systems Knowledge of remote support tools #J-18808-Ljbffr