Job Title

Benefits That Benefit You Paid Weekly Health & Wellness Benefits* Group Registered Retirement Plan (RRSP) with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunities Job Summary PetSmarts Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service while upholding the companys vision, mission, values, and strategy. The role drives pet parent experience strategies through loyalty and promotions, oversees safety of people and pets, maintains store cleanliness and merchandising, and engages associates to achieve targeted results. Essential Responsibilities People Leadership: Facilitate associate experience and support development through training, onboarding, mentoring, and coaching. Validate completion of operational messages and engagement video compliance. Support Services businesses in the Leaders absence. Delegate and validate daily tasks. Lead and direct associates when acting as Leader on Duty. Address and administer associate complaints and grievances. Recognize and celebrate associate engagement. Brand Integrity and Overall Store Experience: Ensure pet parent experience and outcomes via phone, in person or online. Promote and coordinate store events and marketing for adoptions, vet partnerships, and shot clinics. Handle live pet sales and adoptions. Support monthly live cycle counts and address discrepancies. Recommend and sell merchandise and services, promoting pet parentfacing initiatives. Prepare online orders for instore pickup, ensuring a positive experience. Back up operations for pointofsale systems and handle cash transactions with accuracy and compliance. Maintain store standards and foster empowerment by ensuring policy, procedure, and ethics compliance. Ensure a safe environment for associates, pets, and pet parents. Act immediately when a sick or injured pet is identified; transport to vet if necessary. Maintain cleanliness of sales floor, pet training, adoption center, breakroom, and restroom. Collaborate on opening and closing procedures to uphold brand promise. Assist and work in other departments as required; additional duties may be assigned. Follow all company policies and procedures. Qualifications 2+ years of retail experience in a customerfocused environment. Leadership experience preferred. Fulltime availability required; flexibility evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibilities No direct reports but expected to guide and support associate development. Provide feedback on associate performance to the direct supervisor. Act as Leader when other leaders are absent, supervising associates, assigning tasks, and addressing concerns. Essential Physical Demands And Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, hold, and write. Frequently reach, stoop, kneel, crouch, talk, and hear. Requires depth perception. Frequently lift and move up to 50 pounds; occasionally lift and move more than 100 pounds. Occasional exposure to moving mechanical parts, a wet environment with abundant pet hair, moderate to high noise levels, and live animal handling. PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations are provided throughout the application process upon request and as required by law. This job summary describes the general nature and level of work performed. Exact pay rates are based on experience, training, skills, and store location and are not less than the local minimum wage. The position is paid hourly and is eligible for benefits detailed at #J-18808-Ljbffr