Job Title

Be part of ADF Medical Services as an Email Support Specialist, specializing in effective patient communication. This remote role demands strong writing skills and a passion for client service. As an Email Support Specialist, you''ll be responsible for managing communications with patients and clients through email channels. Your role will involve responding promptly to inquiries, sharing accurate information, and ensuring effective resolution of concerns. You''ll uphold patient confidentiality following HIPAA guidelines and deliver empathetic support while tracking email interactions. Key Responsibilities: Manage responses to patient and client emails in a timely manner Provide comprehensive information on billing and services Craft clear and empathetic email replies Document every email interaction within our systems Follow up to confirm resolution and client satisfaction Requirements: Strong writing and communication abilities Experience in a support or customer service role Comfort working remotely and independently Familiarity with CRM and adherence to HIPAA Desire to enhance patient and client experiences Utilize your writing skills to foster positive communication at ADF Medical Services. #J-18808-Ljbffr