Job Title

Position Summary Operations Systems Support Lead is responsible for leading a team of Specialists in the deployment, support, and continuous improvement of the companys operating systems. This role ensures operational excellence through structured training, system configuration oversight, and proactive issue resolution. The Lead acts as a bridge between frontline operations and system development teams, ensuring that WMS and our other systems are effectively leveraged to support business goals. Responsibilities Lead and mentor a team of WMS Specialists, fostering a culture of accountability, collaboration, and continuous learning Coordinate training schedules and ensure team members are proficient in systemdirected processes such as receiving, picking, replenishment, and load auditing Support career development through coaching and performance feedback Oversee the configuration and maintenance of WMS platforms including VoiceConsole and Infios Ensure timely resolution of systemrelated issues by coordinating with IT and field support teams Monitor system health and performance metrics, escalating concerns as needed Develop and maintain SOPs and training materials for salaried and hourly staff across various WMS functions Facilitate structured onboarding and refresher training for new hires and transitioning teams Promote knowledge sharing and ensure documentation is versioncontrolled and accessible Collaborate with Inventory, Receiving, and Quality teams to align WMS processes with operational workflows Lead initiatives to improve slotting, labeling, and branch transfer processes Support change management activities during system upgrades or transitions Participate in site evaluations and pilot rollouts for new WMS implementations Coordinate hypercare support and feedback loops during golive phases Track outstanding action items and ensure timely followup and closure Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI), and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations Other projects or duties as assigned Qualifications Proven experience mentoring and managing crossfunctional teams, including project managers and system leads Deep understanding of operational systems architecture, configuration, and deployment in a distribution or logistics environment Demonstrated ability to lead national rollouts and system upgrades, including sitespecific adaptations and stakeholder coordination Strong background in analyzing workflows to identify inefficiencies and implementing systembased solutions for optimization Experience developing and executing multiyear roadmaps aligned with business growth, scalability, and compliance needs Familiarity with implementing automation and systemdirected processes to reduce manual tasks and improve accuracy Proficiency in leveraging data for decisionmaking, including experience with reporting tools such as Power BI and labor analytics Experience managing vendor relationships, including contract negotiations, service level agreements, and support coordination Knowledge of governance frameworks for system configuration, data integrity, and change control processes Strong interpersonal skills to work effectively with departments such as HR, Compliance, and Operations to align systems with organizational goals Experience managing travel budgets, deployment schedules, and resource allocation for national support teams Travel up to 50% of the time, with potential increase to 75% during peak implementations Must pass a postoffer background check Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic wellbeing of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, and Vision coverage. Physical Demands The Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Background Check Offers of employment are contingent upon successful completion of a background check. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. This role may also have the opportunity to participate in a discretionary incentive program, subject to program rules. Transparency in the use of AI Our recruitment process may utilize artificial intelligence (AI)-enabled tools, such as virtual assistants, to support candidates in exploring job opportunities, initiating applications, and obtaining answers to common questions. Artificial intelligence (AI) is not used to make final hiring decisions. All employment decisions are made by human reviewers. #J-18808-Ljbffr