Job Title

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental and financial health TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team TELUS Health Retirement Consulting brings 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging specialized knowledge, experience, technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people.**Heres the impact youll make and what well accomplish together**You will become part of a collaborative and expanding team dedicated to facilitating the administration of pension plan windups for companies facing insolvency or bankruptcy. This dynamic group comprises administrators, actuaries, legal professionals, and investment consultants. The role offers a unique opportunity to develop expertise within a highly specialized area of pension plan administration.clients.**Heres how**You will support the teams success by consistently providing professional, high-quality service to plan members via telephone.**What youll do*** Address routine inquiries and requests from plan members (inbound and outbound calls).* Utilize membership databases and internal software systems (e.g., Harmony).* Review membership data using custodian databases.* Conduct research to respond accurately to member questions concerning their pension plans.* Process information submitted by plan members through internal databases and information systems.* Assist senior teammates with plan member searches.* Participate in special projects as needed.* Follow directions from and provide support to senior team members.* Attend internal training sessions to expand industry knowledge and stay informed about trends.* Uphold quality control and service standards in every transaction.* Observe internal risk management policies.**You have*** Strong communication and organizational skills.* Outstanding customer focus complemented by a high level of professionalism.* Capability to work independently.* Fluency in French and English is required**What you bring*** Dedicated team contributor, who demonstrates initiative and autonomy.* Effective collaborator within a team environment.* Proactive problem-solver committed to continuous improvement of processes and outcomes.**Nice to haves*** College diploma in a related discipline is an asset.* Experience with Defined Benefit (DB) or Defined Contribution (DC) pension plans is advantageous.* Background in call centers.* Proficiency in Microsoft Excel and Word, along with confidence in database operations.* Previous experience in a call centre or customer service setting.* Familiarity with pension administration systems or databases.* Experience with Amazon Connect****Salary Range:**** $45,000 - $60,000Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn''t match your expectations. We''re open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS Health offers rewarding benefits, which may vary per job function, such as:* Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family* Flexibility to work in-office, virtually or a combination of both* Generous company matched pension* Opportunity to give back to communities in which we work, live and serve* Career growth and learning & development opportunities to develop your skills* And much more...****Job Type:**** This is for a current vacancy*Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position''s main responsibilities given its national scope.Were a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Being part of the team at TELUS Health is more than a job; its a career-defining experience.It allows you to do innovative and meaningful work with talented and collaborative teams. Its an opportunity to improve businesses and lives by building healthier, happier workplaces. And its a chance to build genuine, long-term relationships along the way.**A place to experience more**Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.**Talented people who care**Coming to work each day is an opportunity. Its a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.**Work that matters**Make a difference in the lives of our clients and their employees every day by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care. #J-18808-Ljbffr