Job Title

Position Schedule: Full-Time The Director of Branch Remote Solutions provides seniorlevel leadership for the Canadian Branch Remote Solutions organization, overseeing Tailored Branch Support, Offices in Transition, and the delivery of remote licensed and nonlicensed support for practice teams across the Canada Business Unit. The role holds full accountability for: Delivery performance across all supported capabilities Client and practice team experience, ensuring highquality remote licensed and nonlicensed support for both practice teams Execution oversight, including proactive identification, management, and resolution of support issues Designing and implementing virtual client service team support models to meet the evolving and future needs of practice teams This position leads a complex organization of more than 100 associates, including up to two layers of leadership reporting into the role. Key Responsibilities Own the overall performance of the Canadian Branch Remote Solutions, including client experience, service quality, delivery effectiveness, risk management, capacity planning, and productivity. Provide executive oversight of service delivery ensuring timely escalation, resolution, rootcause remediation, and continuous improvement. Establish and execute the division''s vision, strategy, objectives, priorities, and policies in alignment with Canada Business Unit priorities. Design, evolve, and lead organizational structures and operating models to support current and future business needs. Drive a strong clientfirst service culture, ensuring consistent, reliable, and highquality experiences across branch and remote channels. Lead performance management, talent development, succession planning, and leadership capability building across all reporting levels. Partner closely with senior stakeholders across the Wealth & Field Management, Service Division, Brokerage Operations, and other Canada Business Unit functions to deliver integrated outcomes. Serve as a senior leader on the Canada Operations Senior Leadership Team, contributing to broader Canada Business Unit strategies and initiatives. Maintain a strong, collaborative partnership with the Head of Wealth & Field Management, Head of Canada Operations, Head of Service Delivery, aligning priorities, resolving crossfunctional issues, and enabling coordinated execution. Represent the division in engagements with vendors, regulators, and external auditors, as required. Act as a senior leadership sponsor for Canada Business Unit initiatives impacting practice team support and client experience. Leadership Scope Senior level leadership accountability for a multidepartment organization of 100+ associates Direct impact on practice teams and client experience outcomes across the Canada Business Unit Education & Certifications Bachelor''s degree from an accredited college or university preferred, or an equivalent combination of education and progressive professional experience. Canadian Securities Course (CSC) and Conduct Practices Handbook (CPH) required within 12 months of hire. Life License Qualification Program (LLQP - Insurance) required within 18 months of hire. Wealth Management Essentials (WME) is considered an asset. Experience Minimum of ten (10) years of progressive experience in financial services or a similarly regulated environment. At least five (5) years of senior leadership experience with increasing scope and responsibility. Proven experience leading multiple teams and/or functions, including managing and developing other leaders. Demonstrated success in strategic planning, setting organizational direction, and delivering enterprisewide initiatives across multiple business areas. Handson experience playing a key role in successful automation, systems transformation, or largescale process improvement efforts. Experience in a call centre or highvolume service environment is a strong asset. Experience creating client support team models is a strong asset. Key Competencies & Skills Strong analytical, problemsolving, and process improvement capabilities; solid understanding of accounting and financial controls preferred. Ability to oversee complex business processes, assess the effectiveness of internal controls, and ensure consistent execution through leadership teams. Proven leadership and organizational effectiveness skills, including planning, prioritization, resource management, and execution. Experience partnering on or leading systems development and automation initiatives. Exceptional communication skills, including strong written, verbal, and interpersonal abilities. Sound judgment and decisionmaking skills, including the ability to establish policy and determine when exceptions are appropriate. Ability to anticipate future business needs and build scalable, sustainable operating models. Working knowledge of business systems, operational risks, controls, and applicable rules and regulations within a regulated environment. Familiarity with industry best practices, procedures, and automation trends; ability to represent the organization in industry forums or working groups. Strong people leadership skills, including hiring, coaching, performance management, succession planning, and delegation. High degree of selfmanagement, accountability, and adaptability in a dynamic environment. Broad understanding of crossfunctional operations and how service teams support enterprise objectives. *Candidates that live within a commutable distance from our Mississauga, ON home office location are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Mississauga, ON home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. Hiring Minimum: $134400 Hiring Maximum: $228800 Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. #J-18808-Ljbffr