Job Title

Join the team dedicated to enhancing fairness in public service through effective complaint investigation. Leverage your skills in analysis and resolution to provide essential support. In this bilingual role, you will manage complex cases and ensure they are addressed efficiently. You will interact with clients dealing with sensitive issues and conduct thorough investigations. Your insights and reports will help shape policies, improving service delivery and accountability in government operations. Key Responsibilities: Receive and manage diverse complaints Assess issues to determine if they fit the mandate Draft clear investigation documentation and next steps Regularly report findings to upper management Contribute to special projects related to complaint trends Requirements: Academic credential in related discipline required Two years of experience in complaint resolution roles Experience working with underserved communities Strong analytical and organizational mindset Proficiency in both English and French is preferred Drive positive change in public services by efficiently addressing complaints and fostering a culture of accountability and transparency. #J-18808-Ljbffr