Job Title

We are looking for a Store Manager with solid luxury knowledge and strong people management skills for our newly opened boutique in Berlin.TASKS & RESPONSIBILITIESSales and Business DevelopmentEmbodies Loro Piana’s DNA and image at all timesActs as a role model for the team by playing an active role on the floor, and supervises the team sales performance to ensure customer satisfaction and that the Loro Piana standards are maintainedOptimizes global sales performance always raising the bar of the customer service standardsMonitors constantly the staff sales performance, implementing specific action plans in cooperation with the Area Manager, in order to improve salesIs able to analyze general market context and to propose improvement measures accordingly; has sufficient hindsight and knowledge of market trends and competitors to analyze and identify business opportunities/initiatives to improve salesTeam ManagementMakes sure that team members are always motivated and engagedEnsures professional growth and training of the staff, by constantly stimulating their curiosityIs responsible for the staff Product Knowledge, for its training and all the related activitiesDeploys the quantitative target, received from the Area Manager, to the sales staff and defines qualitative objectives, always ensuring they are achieved by analyzing results, verifying monthly activities, making constant touch-base with the staff and setting up yearly appraisalIs responsible for an efficient staff planningDelegates and monitors the organization of the day-to-day activities, ensuring a high-quality presentation of the store (product, Visual, etc)Runs regular morning briefings in order to pass key messages and priorities to the staffKeeps staff informed at all times regarding Store performanceClient Management and CRMMaintains excellent customer relationships and ensures high levels of client satisfactionDrives the team to deliver the highest degree of customer service by playing an active role on the sales floor, coaching the team members and ensuring that they have the proper skills to handle every type of customer service situationsEnsures that the network of external relations is expanded and that relations with traditional partners and prestigious people are maintained in order to promote customer loyalty, especially with Top Clients and VIPsOperations & ProceduresAlways maintains good communication with logistics, operations and other storesMakes sure that the store surface is correctly covered and monitored in order to prevent possible thefts and losses, liaising with the Area Manager to train the staff to prevent lossesMakes sure that security procedures are correctly applied (management of store keys, procedures connected with the management of the store safe, etc.)PROFILEMin. 5 years of experience as a Manager in a luxury boutiqueStrong coaching, communication, leadership and team management skillsPassion for Loro Piana products and BrandDeep knowledge of the luxury industryDeep knowledge of the local market, with an existing network of high-end clients