Job Title

Your Role  Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs   Provide SLA 1 Class Support for the Workload Automation Service   Maintain the operational model of our Workload Automation Tool   Participate in migration projects within the Workload Automation domain   Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain   Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions   Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency   Your Profile   Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry   Initial working experience in Workload Automation and IT Operations   Basic experience with Workload Automation Tools   Deep knowledge of service delivery within ITIL guidelines   Ability to understand and hold various roles in IT   Experience in coordinating and communicating complex tasks   Excellent communication skills in English and the ability to work both independently and as part of an international team   Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders   Your ZEISS Recruiting Team: Mrs. Selina Riccio