Job Title

Designation :Technical Support EngineerJob Location : Chennai Shift : Night shift General Summary: The candidate must be technical oriented person with comprehensive experience in network design, implementation and troubleshooting with networking equipment, including routers, security appliances, switches, and network storage and wireless products. The person will be providing 3rd tier escalation support to our call centers as well as working hands-on with various products to reproduce, test and validate product functionality. Principal Duties and Responsibilities: 1) Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices. 2) Replicate customer reported issues to provide validation of defects to engineering. 3) Participate in product testing to assist in the new product release process. 4) Review/validate internal documents and knowledge articles for internal and public dissemination. 5) Analyze customer calls to identify product problems in the field and recommend call avoidance strategies. 6) Develop and conduct technical training to support staff.7) Up to 10% travelling time to provide field support. Requirements: BS degree in a technical discipline or equivalent experience and a minimum of 5 years of experience in supporting network environments. In lieu of experience, Person must be familiar with Products at high level.2) CCNA certified or equivalent experience in networking.3) Must demonstrate understanding of network topologies, as well as network implementation and design.4) Must have in-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, and network storage technology.5) Must have in-depth knowledge of network and routing protocols.6) Must have experience with MS-Window/Linux networking applications.7) Candidate must have excellent communication and presentation skills, both oral and written.8) Must have excellent analytical, organizational, prioritization, and time management skills.