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Job Title


ServiceNow ITSM Architect


Company : ITC Infotech


Location : Bangalore, Karnataka


Created : 2025-04-28


Job Type : Full Time


Job Description

Hi, Please find below the detailed job description for ServiceNow ITSM Architect, if interested you can send your detailed profile to manikandan.g@ Job Summary:The ServiceNow Solution Architect - ITSM guides and owns the delivery of ServiceNow implementations by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. Find solutions to business problems. Ensuring that the new solutions fit into the existing enterprise architecture from the technical, business, user, and other views. Describes solution in a language that is understandable to all. Facilitates communication (bridging the gap) between process owners and the C-Suite.Role & Responsibilities:Understand how the technologies available can be used to tackle the business problem.Knows what frameworks, platform application, or technical stack can be used to create a solution.Recognizes how the ServiceNow application will look, what modules will be in scope, and how they will interact with each otherBe cognizant of how the ServiceNow digital solution will scale in the future and how it will be supported.Configuration vs. CustomizationTechnical DebtCan define the Risk vs. Value Proposition for third party integrations with ServiceNowSkilled at clearly defining for customers how Governance works with respect to the platform and how it works with respect to the project.Clearly defines what Organizational Change Management is and why it is a key component of a successful project.Experience & Certifications Required:Bachelor’s degree or equivalent experience preferably in Information Technology, Engineering, or the SciencesIT4IT, ITILv4, TOGAFShould have their SN Certifications: CSA, CAD, CIS-ITSM, (required)CMDB / CSDM (required)Plus, two other CIS-Certifications: ITOM, ITAM, ITBM, CSM, FSM, SecOps/GRC, HRSD, SPM (preferred)Has a high-level of understanding in scripting and app development, including familiarity with web services, API’s and mobile application design. Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.Participated in 20+ ServiceNow implementations across various modules3+ years of architecting solutions in the ServiceNow platformServiceNow scripting and JavaScript are required.Angular JS, Soap, Rest, JSON, Ajax, CSS, SaSS, HTML5, SP Widgets, and XML are all desired.Microsoft Excel, PowerPoint, Visio