Job Title

We are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development. The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth.ResponsibilitiesTechnical Expertise and Troubleshooting:Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations.Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes.Customer Service and Complaint Management:Address and resolve customer complaints and claims promptly and professionally.Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction.Technical Sales Support and New Product Development:Conduct product demonstrations and presentations to customers, showcasing the benefits and features of paperboard solutions.Prepare detailed technical proposals and documentation to support sales efforts.Active involvement in new product development to support Product manager and mill operationsCustomer Relationship Management:Develop and maintain strong relationships with key customers in the paperboard industry.Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging.Market Analysis and Reporting:Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement.Prepare regular reports on product performance, customer feedback, and market conditions.Business Development:Identify customer’s challenges with existing supplier, pain points and their expectations and pursue new business opportunities to drive growth in the paperboard sector.Collaborate with Sales teams to create strategies for market expansion.Qualifications:Education: Bachelor’s degree in Printing Technology/Diploma in Printing technology/ Bachelor’s Degree in Packaging technologyExperience:Minimum of 10 years of experience in printing and packaging operations. Additional Sales experience will be advantage.Hands-on experience with paperboard Printing and Packaging (Offset) production and processes is highly desirable.Skills:Strong technical knowledge of paperboard, Inks, printing processes, and packaging solutions.Excellent problem-solving skills and the ability to troubleshoot complex technical issues in printing packaging operations.Experience in New Product Development and alternate packaging solutionsProven track record in business development and achieving sales targets.Exceptional customer service skills with a focus on complaint resolution and relationship management.Strong communication and presentation skills.Ability to work collaboratively across teams and manage multiple prioritiesKnowledge in paper and board products will be an advantageWillingness to travel as needed to meet with customers, travel and spend time in mill with operations team and attend industry events.Proficiency in Communication and Presentation skills