Job Title

Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group’s 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.The organization has been consistently recognized as a Great Place to Work™ receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India's Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India’s Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.Job Purpose - As digital interactions become the norm, customers expect seamless, self-sufficient service experiences. This role is essential to drive automation and self-service innovations, reducing reliance on customer support while enhancing efficiency and satisfaction. By leveraging AI, machine learning, and intelligent workflows, the Product Manager will streamline processes, optimize digital touchpoints, and improve operational agility. Their expertise will ensure that our self-service capabilities remain competitive, scalable, and customer-centric, ultimately driving growth and engagement in an increasingly digital-first landscape. Key responsibilities- Product Strategy & Development: Define and execute the roadmap for automation and self-service, integrating AI and ML for smarter digital interactions.Automation & Self-Service Execution: Build and optimize self-service tools, transaction workflows, and conversational AI solutions to streamline operations.Cross-Functional Collaboration: Work with engineering, design, IT, and customer service teams to align initiatives with business objectives.Product Lifecycle & UAT: Oversee end-to-end product management, conducting User Acceptance Testing (UAT) to ensure functionality and performance.Data-Driven Optimization: Analyze KPIs (self-service adoption, customer engagement, efficiency gains) and leverage insights to enhance offerings.Go-to-Market & Innovation: Lead product launches, drive customer education, and stay ahead of industry trends in automation and self-service tech.Qualification & experience - Education: Bachelor's in Computer Science, Engineering, or related field, and MBA preferredExperience: 3–5 years in product management, with a focus on automation, self-service, or digital products in banking, fintech, or financial services.Skills: Strong expertise in AI, automation, UX/UI, Agile methodologies, and stakeholder management. Why join us -Work on cutting-edge AI and automation-driven digital productsBe part of an innovative team transforming customer experienceCompetitive salary, growth opportunities, and a dynamic work environment