Job Title: Infrastructure Monitoring Engineer - L2Location: VadodaraJob Type: Full Time / OnsiteDepartment: IT InfrastructureShift: Rotational ShiftJob Summary:We are seeking a highly skilled Infrastructure Monitoring Engineer - L2 to join our dynamic IT operations team. This role focuses on proactive monitoring, incident management, and performance optimization of our critical infrastructure systems, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring.Key Responsibilities:Must Have Skills: Windows and Linux knowledge along with at least 5 Years of experience in monitoring infrastructure devices. Working experience of Logic Monitor/SolarWinds.Good To Have Skills: Zabbix/Nagios/Nagios XI tool experience or scripting knowledgeMonitoring & Incident Management:Monitor infrastructure components (servers, networks, databases, cloud environments) using industry-standard tools.Identify, diagnose, and resolve infrastructure issues efficiently.Escalate complex issues to L3 or appropriate teams while maintaining clear communication.Vendor co-ordinationPerformance Tuning & Optimization:Analyze system performance metrics and recommend improvements.Implement proactive measures to prevent recurring issues.Tool Management:Manage and configure monitoring tools such as Logic Monitor, SolarWinds, Zabbix, Nagios or similar.Customize alerts and dashboards to optimize incident detection.Monitoring Tool Integration with ServiceNow and other ITSM ToolDocumentation & Reporting:Maintain detailed documentation of incidents, procedures, and system configurations.Provide regular reports on infrastructure health, incidents, and system performance.Collaboration & Communication:Work closely with Windows, Linux, DevOps, Network, and Security teams to ensure seamless operations.Participate in root cause analysis (RCA) for major incidents and suggest preventive actions.Candidate Requirements:Education: Bachelor’s degree in computer science, Information Technology, or a related field.Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar roleTechnical Proficiency:Strong knowledge of Linux/Unix and Windows operating systems.Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.Experience with scripting languages like Python, Bash, or PowerShell for automation.Understanding of networking concepts, TCP/IP, DNS, DHCP, VPNs, etc.Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.).Certifications: Any certification for Infrastructure monitoring tool will have an added advantage
Job Title
Infrastructure Monitoring Engineer - L2