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Hi,Warm greetings from Movate (formally known as CSS Corp), Chennai !!!We refer to your job application against our open positions.If you are interested to take up a career move with CSS Corp, please reply with your updated resume and with few details that are mentioned at the bottom of this email.Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.Position : L1Designation : EngineerExperience : 1 – 2 yearsJob Location : Chennai Job Responsibilities : Gain an understanding of the product line and the role in supporting products/ customersFlexible to work in US shift timings (Preferably Later PST)Handle incoming calls / chat and process/complete tasks identified in cases received through CMS & CRM portalRemain empathetic and concerned in resolving the customer’s issue Provide support by creating cases, conducting & documenting initial discovery and escalating when necessary as per processCase management & ownership as per processMust be able to handle concurrent chats Flexible to shift between phone, chat silos as per requirementsAdhere to established SLAs, and productivity/performance goalsDiscussing trouble-ticket activity and incidents in person / virtual meetings with team managementQualification:Education: Any graduationExperience: 1 -2 years of working in the international call center environment providing customer/technical support (Voice process)English level: Excellent written and verbal communication skills (B2 CEFR level)Typing skills:Type at least 35 WPM Domain: Should possess knowledge on basic hardware/networking and good understanding on Wi-Fi functionality Technical skills: Good knowledge of hardware and networking Domain knowledge of Cable modem/ Gateway and Docsis version would be an added advantageUnderstanding of cable signal level required for good internet connectivityKnowledge on Different ISP’s, Point of Sales for routers and modems Understanding of Ethernet cables, RJ cables, Wi-Fi Standards Should have knowledge on IP address, Subnet masks , Firewall DESIRED PROFILE: Customer centric attitudeExcellent communication skills (B2 CEFR level)Good team playerWillingness to work in night shift (Preferably in later PST)Work as per the project’s requirementUnderstand the need of internal and external customers Take ownership and strive for excellence!Passionate about technology and inclination towards networkingLooking to make a career in technology /networkingDiversity, Equality & Inclusion:Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS CorpWe don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.We never request for fees for any purpose during or after the hiring process