Job Title

Company Description:At Shvasa we believe in helping people across the world form healthy habits by giving them the right tech tools and the best LIVE teaching for motivation. We are a team of yoga enthusiasts in the US and India that brings a simplified, non-mystical approach to yoga instruction, LIVE with a teacher, directly to your home.Our goal is to introduce everyone to the magic of real yoga through beautiful products and structured teachings that unleash the highest potential of their minds and bodies.Role Description: As a Retention Team Specialist at Shvasa Inc., you will be the bridge between our users and our services, focusing on building strong relationships and ensuring user retention. This role requires a unique blend of yoga expertise and customer relationship management skills, making it ideal for someone who is not only a certified yoga teacher but also has a background in sales or customer retention.Key Responsibilities:Monthly Counselling: Build Relationship by Providing personalised counselling and support to assigned paid users, offering guidance and motivation to help them achieve their yoga and wellness goals.Revive Cancelled Users: Reach out to users who have cancelled their subscriptions and work to understand their reasons for leaving. Implement strategies to re-engage and bring them back to our platform.Plan Upgrades: Identify opportunities to upsell users to higher subscription plans, including Yoga Teacher Training (YTT) programs, based on their needs and goals.Attendance Monitoring: Regularly track and analyse user attendance in classes. Reach out to users who are not attending regularly to understand their challenges and provide solutions to keep them engaged.Motivation and Support: Proactively motivate users who may be falling out of their yoga practice, providing encouragement and resources to help them stay committed.Feedback Collection: Act as a liaison between users and our product and content teams. Collect user feedback, suggestions, and concerns to help improve our offerings.Retention Strategies: Develop and implement effective retention strategies, including targeted communication, incentives, and loyalty programs.Knowledge Sharing: Stay updated on yoga trends, practices, and wellness topics to provide valuable insights and advice to users.Qualifications:Certified Yoga Teacher (RYT 200 or higher) with a deep understanding of yoga principles and practices.Certification in Nutrition, or experience working as a nutritionist is a plus.Previous experience in sales or customer retention, preferably in a B2C setting.Excellent communication and interpersonal skills.Empathetic and attentive listener.Strong problem-solving abilities.Proactive and self-motivated.Ability to work independently and as part of a team.Passion for health, wellness, and yoga.Familiarity with CRM software and tools is a plus.Why Join Us:Joining Shvasa Inc. means being part of a dynamic team dedicated to improving the lives of people through Yoga and Wellness. You'll have the opportunity to make a meaningful impact, grow professionally, and contribute to a positive and inspiring community.If you are a passionate yoga teacher with a knack for relationship management and sales, we invite you to apply and help us bring the gift of yoga to even more individuals.Shvasa Inc. is an equal-opportunity employer. We welcome and encourage candidates from all backgrounds to apply.This job might require you to work an evening or night shift - pls apply only if you are willing to work a shift between 6 pm to 8 am. Salary will be best in the Industry and according to your experience, with a scope to earn very high incentives based on performance.