Job Title

Role Overview We have an exciting opportunity for someone to join us as a Business Transformation & Process Excellence Lead to work in a truly global environment to lead the insourcing and capability building initiatives of our Bangalore Shared Services centre reporting to General Manager, Volcafe India and Chief Operating Officer, Volcafe. This role offers a unique opportunity to contribute to the transformation of one of the world’s leading coffee traders, supporting inclusive growth of our Bangalore office as a centre of excellence, the role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.This role is an 18-month fixed term contract working for Volcafe India, based in Bangalore. Key Accountabilities In-sourcing & Capability BuildingLead the insourcing of key business activities in close partnership with Subject Matter Experts or Operations Leads, introducing strategic capabilities at the managerial level to improve organizational agility, reduce costs, and drive operational excellenceChampion the development of new processes, systems, and frameworks to increase value, enhance productivity, and empower teams to execute with greater effectivenessIn alignment with the management team, expand in-scope activities for Bangalore by identifying high-impact business processes for transition and insourcingDesign and deploy service placement strategies to support a global delivery model aligned with capability center growthChange Management & Project DeliveryLead the development and execution of change management strategies to ensure seamless implementation of transformation initiatives, minimizing disruption and maximizing adoption across teamsOversee the delivery of high-quality, on-time projects within budget, ensuring stakeholder expectations are met and outcomes are sustained long-termIntroduce transformation playbooks and structured delivery models to accelerate regional implementation and ensure standardizationBusiness Process Transformation LeadershipSpearhead end-to-end business process transformation initiatives to streamline operations, optimize performance, and deliver measurable efficiency across departmentsDrive continuous improvement through the application of best-in-class methodologies (RPA, Lead and 6 Sigma) ensuring processes are aligned with both strategic objectives and operational need (automate manual processes, reduce turnaround time, and improve process reliability)Identify and analyse inefficiencies in current processes, propose and implement improvement solutions, and monitor the resultsDevelop and maintain global service catalogues, including process taxonomies, to standardize service delivery across geographiesStrategic Collaboration & Stakeholder EngagementCollaborate effectively with local teams in Bangalore and remote leaders to understand business priorities and translate them into actionable process improvement plansWork closely with functional owners to identify opportunities for transformation, ensuring alignment with broader organizational goals and fostering cross-departmental collaborationOrganize and lead global leadership visits or transformation showcases to cross-sell Bangalore’s capabilities and align to strategic roadmaps (1YP/3YP)Conduct vendor benchmarking and market assessments to evaluate external capabilities and recommend fit-for-purpose solutions for transformationLeadership & ReportingProvide strategic leadership, mentorship, and guidance to cross-functional teams, fostering a culture of continuous improvement and high performanceRegularly report progress, challenges, and outcomes to the General Manager, ensuring transparency, alignment, and consistent communication across all levels of the organizationDevelop transformation dashboards, KPIs, and performance reports to monitor initiative health, savings realization, and strategic alignmentPartner with General Manager and Function leads to define shared transformation goals, track outcomes, and ensure sustained business valueSkills and Experience 10 to 15 years of experience in business process transformation, process reengineering, or a related field, preferably in a commodities, FMCG, financial services with a centre of excellence/shared service environmentProven experience leading strategic initiatives and driving change at a managerial levelStrong understanding of process optimization, continuous improvement methodologies, and industry best practices (e.g., Lean, Six Sigma, Agile)Exceptional leadership skills with the ability to influence and drive results across local and remote teamsExcellent project management and change management capabilities, with a track record of delivering complex projectsStrong collaboration skills and experience working with cross-functional teams, both locally and remotelyExcellent communication and presentation skills, with the ability to engage stakeholders at all levelsBachelor’s or master’s degree in business administration, engineering, or a related fieldComfort with data analytics and dashboarding tools to support performance measurement and business reportingAbility to thrive in a fast-paced, dynamic environment while maintaining focus on strategic goalsWe recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet ever requirement, we still encourage you to apply. Our Offer We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.Our Values Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship Volcafe shares the values of our parent company, ED&F Man Commodities. Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.Our Commitment Volcafe shares the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.We are willing to make any reasonable adjustments throughout our recruitment process. To apply you must have the right to work for the provided location.