Job Title

Roles and ResponsibilitiesAs Partner Success Manager, you will play a pivotal role in managing and nurturing existing relationships with our F&B and amenity partners across grade-A business parks around the country. You will also be responsible for onboarding new partners, ensuring their successful integration with our platform, and helping them grow their business through our app. This position demands a strategic approach to partner management, technical understanding, and the ability to collaborate with internal teams to deliver exceptional value to our partners and ultimately enhance the tenant experience.Key Responsibilities: Partner Relationship ManagementDevelop and maintain strong relationships with F&B vendors and amenity operators within business parks, serving as their primary point of contactAct as a trusted advisor to partners, helping them leverage our platform to grow their business and improve customer satisfactionConduct regular business reviews with partners to ensure alignment with mutual goals and identify growth opportunitiesAddress partner concerns or challenges promptly and professionally, working towards mutually beneficial resolutionsPartner Onboarding and EnablementFacilitate the onboarding process for new partners, providing them with necessary resources, training, and supportNegotiate terms that are mutually beneficial for partners and our platformCoordinate with technical teams to ensure smooth integrations between partner systems and our platformCreate and maintain documentation and training materials to help partners effectively use our platformEstablish and mobilize critical routines and feedback channels to manage strategic relationships with partnersGrowth and Revenue OptimizationIdentify and pursue growth opportunities within existing partnerships, such as new service offerings or promotional activitiesCollaborate with marketing teams to develop and execute joint promotional strategies for partners within the app and through offline activationsMonitor partner performance metrics and provide strategic insights for improvementCross-Functional CollaborationWork closely with internal product and engineering teams to communicate partner needs and facilitate technical integrationsCollaborate with marketing to create compelling promotional content for partners on the app and other channelsWork with the finance team to ensure timely reconciliation and payments to and from partnersCoordinate with operations teams to ensure seamless delivery of partner services to end usersProvide feedback to product teams on partner-related feature requests and platform improvements Preferred qualificationsTechnical KnowledgeAdequate exposure to and understanding of partner integrations, to be able to interface between technology teams on both sidesFamiliarity with digital platforms, mobile applications, and SaaS productsProduct-side understanding of how backend systems integrate with user-facing applications, to be able to translate partner needs into requirements for the technology teamExperience with CRM software and data analysis toolsBusiness and Communication SkillsExcellent relationship-building and interpersonal skills with the ability to communicate effectively with partners at all levelsStrong problem-solving capabilities and a proactive approach to addressing partner needsExperience in customer-facing sales or service roles, preferably in a B2B environmentDemonstrated ability to manage multiple projects and meet deadlines in a fast-paced environmentMarketing and Strategic ThinkingUnderstanding of marketing principles and ability to develop promotional strategiesExperience in creating and executing partner marketing initiatives with limited budgetsStrategic thinking and the ability to identify growth opportunities for partnersData-driven approach to measuring partner success and campaign effectivenessPreferred ExperiencePrevious experience as a Partner Success Manager, particularly in technology platforms or marketplace businessesExperience partnering with F&B or amenity service providersA background in product management or software development would be an added advantageAn MBA is a plus, but not requiredPersonal AttributesHustle and a can-do attitude with a willingness to go the extra mile for partnersAdaptability and flexibility in a fast-paced, evolving environmentCreative thinking and an innovative approach to problem-solvingStrong sense of ownership and commitment to partner successExcellent time management and organizational skillsThis role offers an exciting opportunity to shape the partner ecosystem of our tenant experience platform and directly impact the satisfaction of a huge user base of business park tenants. The ideal candidate will combine technical understanding, business acumen, and relationship management skills to drive mutual growth for our platform and our partners.