Job Title

Moder is Hiring for Team Lead for US Mortgage in Default Servicing SLA Compliance: Monitors daily inflow and conducts daily huddles to prioritize the day’s work• Process Compliance: Ensures agents are following the most updated SOP• Client Interaction: Promptly responds to all queries and escalations from client partners• Knowledge Management: Ensures all his agents completes all mandatory and process specific courses timely• Operations: Identifies training needs of his team and coached bottom performers• Quality Planning: Reviews quality scores for the agents and provides plan on Quality control and assurance and improvement at process level to meet the SLA targets.• Performance Reviews: Prepares monthly scorecard of the agents to track SLA targets of each team members and conduct one on one meeting basis the performance• Manage /Lead the governance calls with clients and internal stake holders to review process performance• Plan for resource utilization and capacity planning The candidate should me comfortable to work in night shift and work from office Require with a strong background and experience in Foreclosure /Loss Mitigation /Investor Reporting Interested candidates can send their cv at smitadutta.deb@Regards,Smita