Job Title

**Shift Manager Job Description – Ice Cream Company****Position Overview:**The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.**Responsibilities:**1. **Team Leadership:**  - Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.  - Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.2. **Customer Service:**  - Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.  - Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.3. **Shift Operations:**  - Open or close the store as scheduled, following established opening and closing procedures.  - Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.4. **Quality Control:**  - Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.  - Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.5. **Food Safety and Hygiene:**  - Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.  - Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.6. **Cash Handling:**  - Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.  - Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.7. **Training and Development:**  - Train new employees on company policies, procedures, and operational standards.  - Provide ongoing coaching to enhance staff performance, including cross-training for different roles.8. **Problem Solving:**  - Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.  - Escalate any complex problems to higher management as needed.9. **Sales and Upselling:**  - Encourage suggestive selling techniques to increase average transaction values.  - Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.10. **Reporting:**   - Maintain accurate records of daily sales, customer feedback, and employee performance.   - Generate shift reports for management review, highlighting notable achievements and areas for improvement.**Qualifications:**- High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.- Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.- Strong customer service orientation and interpersonal skills.- Knowledge of food safety regulations and best practices.- Ability to lead and motivate a team, fostering a positive work environment.- Proficiency in cash handling and point-of-sale systems.- Detail-oriented with excellent organizational and multitasking abilities.- Effective problem-solving skills and the ability to remain composed under pressure.- Flexibility to work varied shifts, including weekends and holidays.- Basic computer skills for reporting and communication purposes.Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.