Job Title

As a Procurement Business Partner at Spendflo, you will wear two critical hats: optimizing procurement operations and owning end-to-end customer success.You’ll ensure clients not only adopt Spendflo’s platform seamlessly but also achieve sustained value, leading to retention, upsells, and advocacy. This role combines operational excellence with hands-on client partnership.Key Responsibilities1. Strategic Procurement Leadership & Client SuccessServe as the trusted advisor for clients, aligning Spendflo’s platform with their procurement goals to drive adoption, ROI, and retentionOwn and grow a book of business that is allocated to youDefine and monitor product adoption metrics (e.g., feature utilization, cost savings) to ensure clients realize full platform valueIdentify upsell/cross-sell opportunities (e.g., expanded licenses, premium features) by understanding clients’ evolving procurement needsProactively address risks to customer health (e.g., low engagement, missed savings) with tailored solutions to reduce churn2. End-to-End Procurement OptimizationStreamline clients’ procurement processes, including requisition-to-pay cycles, vendor negotiations, and contract lifecycle managementPartner with clients’ Finance, IT, and Procurement teams to automate workflows using Spendflo and integrated tools (e.g., ERP systems)Collaborate with the services team to review vendor contracts, ensure compliance with client policies, and secure cost-saving terms3. Data-Driven Decision MakingAnalyze procurement data to uncover trends, savings opportunities, and inefficienciesBuild client-facing dashboards and reports to track KPIs like retention rates, cycle time reduction, and ROI achievementAdvocate for platform enhancements by sharing client feedback with the Product and Engineering teams4. Stakeholder Collaboration & Change ManagementLead training sessions and workshops to onboard clients and drive ongoing engagement with Spendflo’s platformManage change initiatives to align client stakeholders with new procurement processes or toolsBuild long-term relationships with key decision-makers (e.g., CFOs, Procurement Heads) to position Spendflo as a strategic partner5. Compliance & Risk MitigationEnsure clients’ procurement activities adhere to financial, legal, and regulatory standardsMitigate risks related to vendor performance, maverick spending, or contract disputesQualificationsRequired:4-7 years in procurement/procurement operations, strategic sourcing, or supply chain managementAwareness of tools in the procurement space (Coupa, Netsuite, Ariba, etc.)Excellent communication and collaboration skills to work with Sales, service, and Product teamsPreferred:MBA degreeExperience working in a customer-facing environmentKnowledge of procurement trendsKnowledge of consulting in procurement/ supply chain practice will be a plusWhy Join Spendflo?You’ll bridge procurement expertise with customer success, directly impacting Spendflo’s growth while transforming how clients manage SaaS spend. If you thrive as a strategic partner who delivers measurable value, this role is for you!This role is for the Americas region, so you must be willing to do night shifts. The role will be based in Chennai, India.