Job Title

Job descriptionStrong professional communicational skills in order to deal with clients informing them about status of their shipmentsResponsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipmentsInterfacing with any authorities which are engaged in their daily workMonitoring and developing the daily work environment/ procedures to meet the company standard and the KPI to achieve the best results.Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.Customer ServiceGood knowledge of handling different type of shipments.Well versed with various inco-terms.Co-ordination with Client, Overseas Agent for pre shipment activities.Co-ordination with Shipping Line / Co-loader for placing booking.Updating client on the status of the shipment.Sharing all drafts with clients & seeking approval.Sharing pre alert with the client.Opening job in system and updating all the fields.Documentation / OperationSI filling as per instructions Job opening in L-shipping On receipt of provision income and expense from CS team, same to be incorporated in L-shipping on container stuffing day/ immediate next day without exceptions.To update Forecast GPL-shipping entry (HBL/MBL, Billing)Follow up on HBL draft approval with shipper / Overseas.VGM filing if applicable.Follow up for MBL draft and invoicesFollow up on HBL and MBL draft approval with overseasDraft invoice to be prepared and checked through reporting manager.Final invoice posting in L shipping within KPI.Final income & expense booking in L-shipping and reversing the provision Diary entry Incorporating MBL No / shipping line name / container no properly.Vendor bill timely submission – Weekly MondayCarrier/co-loader NEFT process submission as per SOP.Invoices to send to customer for payment and follow up.Final HBL / MBL release .Courier (if original docs)Courier details to be shared with shipper / overseas (whichever is applicable)Pre-Alert to be sent.Follow escalation matrixDSR maintenance and sending to reporting managers daily.Docket maintenance as per process for doc activity.E-docs – should include sales proposal +approval mail for freehand / MBL copy / commercial docsQUALIFICATIONS & COMPETENCIES6+years of relevant industry experienceBachelor or MBA degreeExperience in Customer Service & OperationsExports Experience is requiredGood communication skills in English, Hindi & respective regional language, both oral and written.Confident, self-driven and a team player.