Job Title

About VymoVymo transforms how financial institutions manage their distribution networks and collections operations. Our AI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enabling banks and insurers to optimize performance across their distribution channels, and empowering banks to drive operational excellence in collections.Why Global Leaders Choose VymoVymo partners with financial institutions through a comprehensive solution that combines deep domain expertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-grade scalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high user adoption and engagement.Recognition & TrustBacked by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, and Bertelsmann Investments.Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBI Life, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more!Recognized by Celent in their 2024 Distribution Management Solutions report, with an Advan Functionality ranking.Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a "Strong Performer" in Forrester's Sales Engagement Wave Report.Microsoft 'AI for All' award winner for innovation in artificial intelligenceExplore Vymo on the answer is yes, then look no further. We are seeking a highly motivated and results-oriented Senior Manager Customer Success to join our Customer Success Management team. This role will be pivotal in driving the success and expansion of our SaaS solutions within our largest and most strategic BFSI (Banking, Financial Services, and Insurance) clients. You will be responsible for building and nurturing strong relationships, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities. You will leverage your deep understanding of the BFSI industry, technical expertise, and data-driven insights to deliver exceptional value to our clients. You will maintain a single-minded focus to ensure the Account is extracting the most value out of their Vymo investment and responsible for setting customers up for success from the very beginning of an implementation cycle and orchestrating and program-managing the success plan in each phase of the customer lifecycle thereafter.ResponsibilitiesStrategic Account Management & Relationship Building:Serve as the primary point of contact and trusted advisor for a portfolio of strategic BFSI clients.Develop and execute comprehensive account plans that align with client business objectives and our company's strategic goals.Build and maintain strong relationships with key stakeholders at all levels within client organizations, including C-level executives.Proactively identify and address client needs, challenges, and opportunities.Conduct regular business reviews and executive presentations to showcase value and drive strategic alignment.Manage and mitigate client escalations effectively, ensuring timely resolution and customer satisfaction.Customer Success & Product Adoption:Drive product adoption and utilization through proactive engagement, training, and best practice sharing.Understand and translate client business requirements into actionable product recommendations.Monitor and analyze client usage data to identify trends, potential issues, and optimization opportunities.Develop and deliver tailored success plans that address specific client needs and drive measurable outcomes.Collaborate with product, engineering, and support teams to ensure seamless client onboarding and ongoing support.Champion customer feedback and advocate for product improvements that enhance client value.BFSI Industry Expertise & Functional Knowledge:Possess a deep understanding of the BFSI industry landscape, regulatory requirements, and competitive dynamics.Demonstrate strong functional expertise in key BFSI domains such as risk management, compliance, customer experience, and digital transformation.Stay abreast of industry trends and emerging technologies that impact our clients' businesses.Provide strategic guidance and thought leadership to clients on how to leverage our SaaS solutions to achieve their business objectives.Effectively communicate the value proposition of our solutions to BFSI clients in a clear and compelling manner.Technical Expertise, Analytics & Data-Driven Insights:Possess a strong technical aptitude and understanding of SaaS platforms and related technologies.Ability to understand and interpret complex data sets to identify trends, patterns, and insights.Proficient in using analytics tools and dashboards to track key performance indicators (KPIs) and measure client success.Develop and deliver data-driven presentations and reports that communicate the value of our solutions and inform strategic decision-making.Utilize data insights to proactively identify and address potential risks and opportunities.Collaborate with data science and analytics teams to develop and refine client-specific dashboards and reports.QualificationsBachelor's degree in Business Administration, Finance, Technology, or a related field; Master's degree preferred.Minimum 10+ years of experience in strategic account management, customer success, or a related role within the SaaS industry, with a focus on BFSI clients.Proven track record of success in managing and growing large, complex accounts.Deep understanding of the BFSI industry, including regulatory requirements and key business drivers.Strong technical aptitude and understanding of SaaS platforms and related technologies.Excellent analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.Exceptional communication, presentation, and interpersonal skills.Ability to build and maintain strong relationships with key stakeholders at all levels.Strong project management and organizational skills.Ability to thrive in a fast-paced, dynamic environment.Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is highly desirable.Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.Key CompetenciesStrategic ThinkingRelationship ManagementCustomer FocusTechnical AcumenData Analysis & InterpretationProblem SolvingCommunication & PresentationProject ManagementBFSI Industry Knowledge