Job Title

ResponsibilitiesMust have managed a team of minimum 80 to 100 associatesMust have an excellent knowledge of different products and entire life cycle of a policyHelp with coaching new starters and provide regular feedback to supervisor/Manager. In addition, share any important information with the team (event specific, system related, client related) to develop the team and increase its efficiencySelf-motivated, team player, ownership, accountability, organizational/prioritization skills, proactive, ability to multitask, ambitious, independentManage SLAs, team queries and ensure smooth operationsLiaising & coordinating with various Internal & External teams on different type of queriesMust take accountability of all outstanding items and need to coordinate/escalate to resolve the open issuesMust maintain a cordial and professional behavior with internal/external clients. Adherence to SOP's, update any changes, timely review and Signoff Qualifications and ExperienceAny Graduate with 9 to 14 Years of work experience in NON-Voice Operations for Insurance DomainCandidate Should have Domain experience of UK Life and PensionCandidate Should have worked with UK CustomerProficiency with Microsoft Office Job Location: KolkataShift: UKWork Mode: 5 Days WFO