Key Responsibilities:1. Training Delivery – Technical & Soft Skills Conduct structured classroom and hands-on technical training sessions on equipment systems: engine, transmission, hydraulics, and electronics.Deliver soft skill modules covering:Customer communication & handlingProfessional etiquette & groomingTime management & ownershipTeam collaboration & leadership fundamentalsSafety mindset & quality consciousness2. Content DevelopmentDevelop & maintain technical training material, SOPs, troubleshooting charts.Design soft skill modules, role-play scenarios, and interactive learning content.Align content with organizational values, service goals, and field expectations.3. Competency Mapping & Skill Gap IdentificationAssess the competency levels of service engineers through TNA (Training Needs Analysis).Support HR and HODs in defining core technical and behavioral competencies by role.Design Individual Development Plans (IDPs) for field teams.4. Assessment & FeedbackConduct pre- and post-training evaluations – written, practical, and behavioral.Gather participant and manager feedback for continuous improvement.5. Collaboration & ReportingWork closely with service managers, regional trainers, and customer support teams.Submit monthly training plans, attendance, feedback analysis, and performance metrics.Support audit readiness and compliance documentation.Educational Qualification:BE/DME in Mechanical / Automobile EngineeringCertification in Soft Skills, Instructional Design, or Learning & Development is a plusExperience:Minimum 3 years in training in construction/heavy equipment industry (CAT, JCB, L&T, Komatsu preferred)Experience in delivering or designing behavioral training is desirableCore Competencies:Technical:Internal combustion engine, transmission, hydraulics & diagnosticsFamiliarity with service manuals, schematics, and diagnostic tools BehavioralCommunication & presentation skillsConflict resolution and emotional intelligenceAdaptability to diverse learner profilesCoaching mindset and mentorship attitude
Job Title
Learning And Development Specialist