Job Title

OverviewCACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.The Process Manager (PM) plays a key role in managing the end-to-end workflow, including project allocation and delivery. In this role, the PM will be working in the Delivery function and will be expected to coordinate various aspects of delivery, such as understanding and collating client instructions, assigning suitable translators and reviewers, ensuring timely delivery as per client turnaround-time expectations, and conducting a final check on project documents before submission. The Process Manager is also expected to handle client inquiries from the client manager and provide timely resolutions.ResponsibilitiesAssign projects to the suitable translator and reviewer (from the correct domain) on the in-house workflow management system, ensuring that each of the project steps is managed in a timely manner according to the client’s deadlineRespond to customer enquiries from customer service managersBe responsible for the quality, instruction compliance, and timely delivery of the projectManage timely communication with freelance translators and plan their work schedulesPerform final check for confirming the quality of deliverable before delivery to the clientQualifications And PrerequisitesBachelor’s degree and Preferable - Master’s degree in operations management or completion of PMP certification5 years of experience in project management and preferable - 2-3 years of experience in the translation industryMedium to high proficiency in MS ExcelEffective English communication (verbal and email)Preferable - Strong understanding of computer-assisted translation (CAT) technologyApplication ProcessBefore applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process begins with a take-home assessment, where candidates will have an agreed-upon timeline to complete the task. This is followed by an interview with the hiring manager, a technical round with the project manager, and a final round with the HR Business Partner. All interactions will be conducted virtually via MS Teams.