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About BenAI Agency:BenAI Agency is a creator driven agency "AI-first-company-as-a-service." We implement ready-to-run AI agents (SEO Agent-in-a-Box, BDR Agent-in-a-Box, Content Flywheel and bespoke automations) for fast-growing brands. With our 80k+ subscriber YouTube channel and paid founder community of AI builders & business owner, we're making an impact in the AI solutions space.Our team of 11-50 teammates spans five time-zones, and we prize decisive, low-ego builders who treat every client as a design-partner.About the Role:As a Customer Success Manager, you will own the post-sale relationship for a portfolio of SMB and mid-market clients, acting as the bridge between visionary founders, our solution-engineers, and AI agents.Your north star: time-to-first-automation 50.Key Responsibilities:Strategic onboardingRun discovery, craft 60-day success plan, align scope with dev bandwidthSuccess Metric: Plan signed within 5 days of kickoffExpectation managementTranslate technical constraints into crisp, witty human English and keep stakeholders un-surprisedSuccess Metric: Issue & bottleneck triageSpot risks early, design mitigation strategies (extra agent, process tweak, workaround)Success Metric: Mean time-to-resolution Upsell & renewalSurface new automation opportunities, co-pitch with salesSuccess Metric: 110% net revenue retentionVoice of customerFeed product & documentation backlog with recurring friction pointsSuccess Metric: Top-3 themes actioned per quarterQualifications (What We're After):2-5 years in B2B SaaS Customer Success or Technical Account ManagementDecisive communicator: you can say no with charm, run a war-room, and still finish the call with a GIFProcess builder: you've drafted playbooks, automated ticket triage, or built dashboards that killed status-meetingsTechnical fluency: APIs, webhooks, /Zapier, basic prompt-engineering (Coding not required, literacy is)Empathetic leader: comfortable coaching founders who are new to AI while keeping engineers unblockedBonus: prior SEO, RevOps, or marketing-ops exposure; experience working in Why Join Ben AI?Hungry yet humbleWe're a fast-moving, still-scrappy startup that treats every win as proof there's more to learn. Ego-free feedback, sleeves-rolled-up collaboration, and a bias for action are baked into our day-to-day.Builder's playgroundYou'll have unrestricted access to our internal agent library and a monthly stipend for any AI tool you want to experiment with. See a repetitive task? Automate it, ship it, and show the rest of us how it's done.Automation at the edgeOur core business is building production-grade AI automations—so you'll always be riding the front of the wave, not chasing it.Startup growth opportunityWhen a company is doubling every few quarters, ladders appear quickly. Past CSMs have stepped sideways into Solutions Engineering, RevOps, even Product.Flexible work environmentGlobal flexibility: async culture, mandatory 0-meeting Wednesdays, work from anywhere in IST±3 hrs.DE&I:Ben AI thrives on cognitive diversity. We welcome all backgrounds, identities, and perspectives, and are especially excited to add new perspectives to our leadership team. Your uniqueness will never be a footnote; it will be a feature of how we build better automations.If you love early-stage energy, care more about momentum than polish, and want a front-row seat to the AI-automation boom, we'd love to meet you.