Job Title

Hill & Associates () is a leading international enterprise security and risk management consultancy owned by G4S group / Allied Universal.The company provides consulting services to major international corporations (Fortune 500 client base) and government clients around Asia and other emerging markets. By combining local knowledge and expertise with world renowned professionalism, leading edge technology partnerships and a comprehensive range of integrated services, the company is able to bring meaningful, value-added solutions to clients that enable them to operate safely, efficiently and without disruption in some of the world's most difficult markets. We address a wide range of operational business risks and develop comprehensive solutions for both prevention and response.As part of our service, we provide qualified, expert candidates for clients throughout Asia Pacific that are embedded within our client organisations, acting as specialists, managers and providing security expertise and local expertise, ensuring the protection and resilience of our clients in the region.Job OverviewThe Security Specialist will act as SPOC and will be directly embedded with a key technology client. He/She is accountable for day-to-day operations of all the sites, including hiring, training, and disciplining staff. Build, improve and maintain relationships with client. He/she will develop and retain staff; coordinate requisite support services and solve problems to effectively run the contract. Meet or exceed financial & operational goals; provide quality customer service. Provides after-hour emergency response as required. Ensure client SLA and KPI are regularly met & exceeded.Key Responsibilities:● Managing local police , law enforcement agencies and aggrieved customers● Ensuring a secure work environment for clients Senior officials at the assigned location.● Supervise the day to day security operations of client sites.● Manage a team of Leads, SSOs. security officers, supervisors and guards including hiring/selection, scheduling, payroll, training, coaching, development and support.● Ensure the client sites are provided with high quality security services to protect people and property.● Build, improve and maintain effective relationships with both client and employees.● Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.● Ensure all required reporting and contract compliance requirements are met.● Assure regular communication of issues or programs with client Specialists.● Handle any escalated security issues or emergency situations appropriately.● Other management responsibilities as determined by client & G4S leadership.● Communicate staffing needs; assists in identifying, interviewing and hiring quality candidates.● Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.).● Ensure compliance to labor laws and central/state regulations.● Meet all contractual scheduled hours with a minimum overtime.● Coordinate and/or conduct site-specific OJT, client- specific training, and annual refresher training for security personnel, and meet corporate training standards.● Develop / maintain operational procedures so that valid, site-specific post orders are always available for emergency reference by the security staff.● Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.● Take a proactive role in communicating with client and meeting their needs; interact regularly, listen to issues, provide security and technical expertise and solutions.● Ensure complete customer satisfaction and organize Monthly and Quarterly reviews with the client Security Specialists.● Serves as a key point of contact to ensure the delivery of high quality customer service for client.● Evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.● Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures that staff members understand and obey applicable laws, regulations, policies and procedures.● Within the scope of contract and assigned duties, reviews appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered and paid in a timely manner.● Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs.● Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.● Builds and facilitates teamwork and partnerships and the implementation of progressive change.● Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.Educational Qualification & Experience:● Bachelor degree● Experience of 7 years or more in a field related to the security industry and/or business management, and progressively responsible experience in security management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by client.Competencies (as demonstrated through experience,training, and/or testing):● Understanding of security operations, loss prevention, investigations and systems integration.● Knowledge of business operations management and human resources administration.● Use of personal computers and spreadsheet software.● Ability to synthesize business/financial data and develop solutions.● Planning, organizing and leadership skills.● Oral and written communications skills.● Strong customer service and service delivery orientation.● Ability to manage security operations at multiple sites dispersed over a wide geographic area.● Ability to interact effectively at various social levels and across diverse cultures. - Ability to be an effective leader and member of project teams.● Ability to facilitate progressive change.● Ability to take initiative and achieve results.● Ability to carry out multiple assignments concurrently.● Ability to adapt to changes in the external environment and organization.Working Conditions and Physical/Mental Demands:With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:● Maintaining composure in dealing with authorities, executives, client’s staff, and the public, occasionally under conditions of urgency and in pressure situations.● Successful passage of background, reference, behavioral selection survey, and controlled substance tests.● Ability to travel as necessary to support an account● Ability to handle multiple tasks concurrently.● Handling and being exposed to sensitive and confidential information.● Conducting oral presentations and group meetings.● Directing, motivating, training, coaching, and disciplining staff in a positive manner.● Reading and analyzing reports and financial data, including related computer usage.● Responding on an on-call basis to emergencies and incidents at all hours.● On-site , Rotational shift & 6 days a week work cultureTo applyPlease send your CV with expected salary to: nuttaporn.ooppapan@Only shortlisted candidates will be notified.Please mention "Application for Security Specialist - Delhi" in the subject line of your email to us.