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About Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.ObjectiveTo enhance advisor performance and learner experience by leading impactful training initiatives and ensuring consistent quality standards across sales interactions, including those supporting Senior Executive Leadership programs. This role bridges learning and quality assurance, driving continuous improvement, standardization, and change management across the sales function, with a focus on delivering premium, tailored experiences for executive learners.Key ResponsibilitiesCall Quality & ComplianceConduct audits of inbound/outbound sales calls to ensure adherence to quality and compliance standards.Provide structured feedback to advisors and identify performance trends.Collaborate with QA & Training teams to optimize outreach effectiveness and conversion.Conduct advanced audits for high-stakes conversations with senior executives, focusing on consultative engagement and program fit.Create executive-level dashboards and quality reports for internal stakeholders.Learning & DevelopmentIdentify training needs through performance analysis and quality insights.Design and deliver concept-based and upskilling training modules for sales teams.Create and execute specialized training modules on consultative selling, executive presence, and high-value interactions for premium programs.Develop objection-handling frameworks and advanced roleplays tailored to executive learner scenarios.Continuously refine training content using feedback from senior learners and program performance data.Process Standardization & Change ManagementFacilitate change adoption through targeted training and communication strategies.Work with cross-functional teams to improve sales processes and eliminate silos.Develop SOPs and learning materials aligned with compliance and quality frameworks.Reporting & StrategyGenerate insights on quality audits and training effectiveness to influence business decisions.Present Business Intelligence reports tailored for sales leadership.Support evaluations of platforms and vendors that enhance learning delivery.Qualifications & SkillsBachelor’s degree with 3+ years of relevant professional experience.Strong understanding of sales processes, quality assurance, and instructional design.Experience designing training for senior professionals or premium client segments is a strong plus.Proficiency in MS Office (Excel, PowerPoint), LMS tools, and call monitoring systems.Excellent communication, coaching, and presentation skills.Adaptability, critical thinking, and a growth mindset are essential.Experience in EdTech or a sales-driven environment is highly preferred.