Job Title

Position: Manager – Reconciliation & Dispute Management (Banking Operations) Location: Jammu Kashmir Experience: 5+ years Department: Banking Operations – Reconciliation, Disputes & Automation, RevenueRole Summary:We are seeking an experienced and dynamic Manager to lead our Reconciliation and Dispute Management function across cards, ATM, POS, UPI, IMPS, E-commerce, and banking operations. The ideal candidate should have a strong background in transaction monitoring, ATM/Card operations, merchant settlements, automation initiatives, and team management, ensuring operational excellence and regulatory compliance (RBI/NPCI/Mastercard/VISA standards).Key Responsibilities:Reconciliation & Dispute Management:End-to-end management of ATM, Debit, Credit card, POS, E-commerce, UPI, IMPS, and AEPS reconciliation.Handle issuer and acquirer chargebacks, pre-arbitration, arbitration, and settlement posting activities.Perform 4-way ATM Reconciliation and manage daily merchant payouts (MDR & MPR generation).Analyze and process daily unreconciled transactions ensuring proper GL balance and closure.Manage chargeback intimation processes for E-com, POS, UPI, VISA, MasterCard, and RuPay transactions.Drive GL Justification, Settlement posting, TTUM file generation, and NEFT processing related to dispute closures.Automation and Process Improvement:Lead automation initiatives for Credit Card, UPI, IMPS, and Merchant Payout reconciliation with vendors and internal IT teams.Implement improvements in dispute management processes, transaction monitoring, and reporting tools (e.g., Finacle 10x, MasterCard Connect, Visa Online, NPCI Portal, Mindgate, Omni flow, Tranxit, etc.).Identify manual processes and prepare a roadmap for automation to improve accuracy and TAT.Team Leadership & Stakeholder Management:Manage teams across reconciliation, dispute management, vendor coordination, and technical support.Work closely with banking product teams, technology vendors, Managed Service Providers (MSP), and internal auditors.Manage escalations, critical disputes (including RBI/Banking Ombudsman cases), and customer service escalations with strict adherence to TAT.Reporting & Compliance:Maintain daily, monthly, and quarterly MIS/Dashboards for management review.Ensure compliance with RBI guidelines, Mastercard, Visa, NPCI regulations related to dispute and settlement processes.Lead quarterly QMR (Quarterly MasterCard Reporting) submissions.Monitor and report fraud trends, exceptions, and operational risks; coordinate with Risk and Compliance teams.Required Skills:Strong expertise in banking operations – Reconciliation, Chargeback Management, Transaction Monitoring.Sound knowledge of UPI, IMPS, Credit Cards, Debit Cards, E-com, POS, AEPS operations.Proficient in MS Excel, E-Reconciliation tools, Finacle 10x, NPCI portal, MasterCard Connect, Visa Online, Tranxit, Omni flow.Expertise in Automation Projects and Vendor Coordination.Excellent analytical, communication, decision-making, and problem-solving skills.Team management experience with a strong focus on process improvement and customer satisfaction.Preferred Qualifications:Bachelor's Degree in Commerce/Management/Banking/Finance (MBA or equivalent preferred).Certification in Banking Operations, Reconciliation, or Financial Services (e.g., PGDBO, NISM, NCFM, etc.).5+ years of proven experience in Bank Operations/Reconciliation and Disputes domain.Proven track record in automation projects and achieving operational efficiencies.