Job Title

HCLTech IS HIRING - FOR CUSTOMER SERVICE REPRESENTATIVE (VOICE AND CHAT SUPPORT)- EXPERIENCED (2 to 4 years)We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you are in the right place. Join us on our journey to advancing the technological world through innovation and creativity.Excellent opportunity for Customer Service Representative - 2 to 4 years experienced in Voice and Chat can share resume to maithreyee.a@Skill: Customer Service Representative (Voice and Chat Support)Required Skills: Relevant Experience should be mandatory in OTC Order Management (Voice and Chat support). Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days).Mode of Interview - Virtual/Online2 to 4 years experienced in Customer service representative (Voice and Chat support) share resume to maithreyee.a@Job Summary The chat support representative will have to respond accurately and efficiently to our customer needs regarding products and order inquiries via e-mail and Live Chat. Candidates should possess excellent communication skills, genuine empathy and the ability to represent our brand with pride. Representatives are expected to adapt to changes, contribute to improving the overall customer experience, and follow through on resolving customer issues with good judgment and a sense of urgency.Responsibilities and Duties Respond quickly and accurately to customer inquiries via the live chat program Provides accurate (100% accuracy rate), timely, and professionally written responses to chats & emails within set guidelines. Should have good typing skills with 95% accuracy. Manage and resolve customer queries / complaints. Manage escalations and follow up customer calls where necessary Document all call information according to standard operating procedures Adhere to the work schedule with regard to start and stop times and breaks Maintain a positive work atmosphere that strengthens the team Perform other duties and projects as assigned Conform with and abide by all regulations, policies, work procedures and instructions.Required Skills and Qualifications Any undergraduate degree. Excellent customer service and interpersonal skills Strong written and verbal communication skills Attention to detail and follow through Proficient use of Microsoft Word, Outlook, Excel and Windows software Ability to utilize the computer and phone simultaneously with accuracy and efficiency Ability to work independently and in a team environment Ability to maintain a positive attitude when dealing with all customers and co-workers Fast typing skillsEquality & Opportunity for All: Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.