About Concentrix:Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit to learn more.Role:Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.Key essentials: Hands on with DMAIC methodology and must have led any RPA / Cognitive solution-based project to improve customer experience.Green Belt certification is mandate; however, preference is for Black belt certified professionalMust have experience in process mapping and process maturity (As IS - TO BE process) via MS VisioGood to have knowledge around Gen AI, ML and MinitabIt's a complete Work from Office role (5days week) from Kolkata office Key Roles & Responsibilities:Co-innovate with our clients to outline transformation roadmapsIdentification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey MappingSupport delivery, account management, sales teams in problem solving and driving business growthDevelop Innovative solutions which helps in addressing the identified people, process, technology opportunitiesCreate a culture of problem solving by imparting trainingsIdentify new technologies which can help us improve CNX &/ our client’s business processesDesired Skills/ Preferred Qualifications:Comprehensive understanding of Business Process Service & CX business & associated channelsSolution Building – Business Transformation RoadmapsTransformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six SigmaStrong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)Proven experience in conducting Process Discoveries & write Process Design DocumentsLean Six Sigma BB / MBB Certification would be preferableStrong Stakeholder / client management experience
Job Title
Digital Transformation Manager