Job Title

Company DescriptionAimlay Pvt Ltd began by offering educational counseling to students in need, helping them achieve academic excellence. Our reputation expanded among students and professionals who wanted to complete their education. We assisted them in gaining admissions to reputable universities and colleges. Now, hundreds of students approach us, and our scope has broadened to serve an even wider range of educational needs.Role DescriptionThis is a full-time, on-site role based in Delhi for a Grievance Redressal Officer in the Edtech sector. The Grievance Redressal Officer will be responsible for addressing and resolving student grievances, investigating complaints, liaising with university/college authorities, maintaining records of grievances, and providing reports. The role includes direct interaction with students to understand their issues and expedite solutions. The officer will ensure compliance with company policies and maintain a positive relationship with educational institutions.Qualifications: Managing EscalationsClient Interaction and SupportClient Retention StrategiesCustomer Relationship DevelopmentExpertise in Addressing Client Grievances and ComplaintsFamiliarity with educational systems and proceduresAbility to work independently and efficientlyExcellent organizational and record-keeping skillsBachelor's degree in Education, Management, or a related fieldExperience in the edtech industry is a plusProficiency in MS Office and other relevant softwareInterested candidates can share their resume on: team.lead.hr@ or call directly on: 9289550058 RegardsSurbhi Jain