Greetings from Numeric Technologies!!Who are we?Numeric, incorporated in 1996 is a worldwide Business & Information Technology, Consulting and Services company. Headquartered in Chicago, IL with additional offices in Miami, Silicon Valley, Luxembourg, UK as well as delivery centers in India to serve our customers on and offshore needs.We at Numeric Technologies pride ourselves for providing our customers with the best services and solutions. We believe that the right people in the right time and the right position are the key to our company’s improvement; we continue to endeavor and develop our company through our corporate culture and values.Job Title : Senior Salesforce Administrator ( AWS/Service cloud )Location : Bangalore (Remote)Experience : 7 Years +Shift Timings : 10 PM - 6 AMResponsibilities:Salesforce Support: Serve as the primary point of contact for all Salesforce-related inquiries, issues, and user support requests. Respond to and resolve tickets promptly, ensuring user satisfaction and minimal disruption to business operations.Service Cloud Support: Provide support for Service Cloud features, including case management, knowledge base, email-to-case, and live chat. Help troubleshoot and resolve customer service-related issues, ensuring efficient resolution and customer satisfaction.CRM Analytics Support: Assist with the creation and maintenance of reports, dashboards, and custom analytics to support sales and service performance analysis. Help validate data, troubleshoot data-related issues, and support data integrity initiatives.SFDC Integrations Support: Collaborate with the integration team to troubleshoot and resolve issues related to Salesforce integrations with other systems and customer support tools. Assist with data synchronization and troubleshooting data flow issues.Basic AWS Functionality: Have a foundational understanding of AWS cloud services and how they can integrate with Salesforce. Assist with basic AWS functionality tasks, such as data backup and restore, data migration, and integration with AWS services.Qualifications: Bachelor/master’s degree in computer science or related discipline.7+ years of Salesforce Administration experience with prior experience in Customer Support / Enterprise Product and Support is preferred.Must demonstrate exceptional verbal and written communication skills and communicate effectively with customers and at all levels of the organization.Knowledge of building/troubleshooting Salesforce reports and dashboards.Ability to always place the customers first and effectively prioritize and escalate customer issues as required.Basic understanding of AWS (Amazon Web Services) functionality.Salesforce Admin certification is a plus If you’re interested, please get in touch at shalu.kumari@We’d love to hear from you.Details:
Job Title
Senior Salesforce Administrator ( AWS/Service cloud )