Job Title

Moder is Hirning for Associate Director for Origination ProcessAbout Us Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - and ResponsibilityAs an Operations and People leader for the US Mortgage Originations team, you will be a critical figure in driving Originations process and domain knowledge across all teams. Along with heading the Originations team, your role will involve managing the team’s performance on contractual SLA’s and fostering a strong and motivated team environment.Manage a team of US Mortgage originations analysts, trained across multiple queues and processes such as Customer Support Specialist, Processing & Processing Support, Closing, Scheduling, Verification of Employment, etc.Participate with creation, update, and approval of new processes and proceduresManage day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business objectives.Being a US Mortgage Originations head, the role will require to identify opportunities and develop large scale capabilities to attract new growth and ramps in existing accounts.Responsible for interviewing and hiring full time team members, working closely with internal and third-party recruitersPerform monthly one on ones and year end performance reviews with employeesAid senior leadership during executive decision-making process by generating insights from daily reports to better assess corrective actions and improvements.Deliver positive client experiences by implementing effective quality assurance practices.Proactively drive higher client CSAT and explore opportunities for business expansion Qualification & Experience Minimum 10-15 years of progressive Operations experience in a multinational organization with at least 5 years of experience in US Mortgage and financial servicesStrong inter-personal skills to drive the team to meet increasing demand and objectives.University degree in a relevant discipline, or a professional qualification.General knowledge on different processes and sub processes in US MortgageAbility to work under pressure in handling time critical deliverables, expertise and drive a large team with accuracy.Confident, well-rounded, methodical person with strong analytical skillsSelf-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a teamAttention to detail and accuracy is essentialTask orientated and inquisitive in natureMortgage compliance / risk managementPipeline managementPerformance management accountability (financial, SLA, production, quality)Excellent communication skillsEffective process management / process redesign / change managementOpen to travel based on business requirementStrong leadership skillsInterested candidate can send their Cv at smitadutta.deb@Regards,Smita Dutta