Job Title

Greetings from TCS!!! TCS New Delhi hiring for IT IS_Service Desk Specialist on 3rd May Saturday through walk in mode !!!!! Role: IT IS_Service Desk Specialist Experience required: 2 to 7 years Location:- New Delhi Must Have Skills:- 2-3 years of experience as a Help Desk Technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products. Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues. Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences Responsibilities:- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Respond to email messages for customers seeking help. Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements to procedures. Install, modify, and repair computer hardware and software. Determining the best solution based on the issue and details provided by customers.