Job Title

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit to learn more. Role: Manager, Digital Transformation International market Location: Pune Work from mode Working window: 7:30am to 5:30pm (flexible working hours)The Role: Concentrix Innovation Consultants work proactively with clients, Concentrix Sales and delivery teams to solution and deliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc. Key Responsibilities: Co-innovate with our clients to outline transformation roadmaps.Support delivery, account management, sales teams in problem solving and driving business growth Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities. Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact. Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our client’s business processes Skills & Experience Minimum 8+ years driving value in Business Process Services and Customer Experience across diverse industries.Prefer to have experience with international market and have prepared RFA/RFPsProven ability in solution building and process re-engineering using RPA, AI (including conversation bots), Lean Six Sigma, and Agile methodologies.Skilled in process discovery, design, and optimization, holding Lean Six Sigma (BB/MBB) and Agile/Scrum certifications.Experience in customer journey mapping and a strong understanding of Design Thinking to enhance customer experiences.Excellent verbal and written communication, presentation, and stakeholder management skills, with the ability to lead cross-functional teams.Proficient with essential tools (PowerPoint, Excel) and willing to travel up to 25%.