Job Title

ABOUT UStms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald’s, and adidas.Most importantly, we're a place where you can achieve great things, and be recognized as the best.WHAT MATTERS THE MOSTBreakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at .ROLE OVERVIEWThe Quality Specialist is responsible for ensuring Quality Assurance, Food Safety, & Workplace Accountability systems and activities within the assigned market in APAC with the intent to consistently deliver on our promise to the Customer of safe and compliant assured supply utilizing a large diverse and dynamic network of packaging suppliers.The position will support tms’s and clients’ quality and supplier workplace accountability strategies. The roles primary responsibility will be supporting the Quality Managers in assigned market with the complaint management, supplier and material qualification management, supplier workplace accountability program and metric management.RESPONSIBILITIES :EXTERNAL CustomerBe the face to the Customer when it comes to matters on quality, food safety, and workplace accountability of packagingEstablish and maintain relationships with the Customer so that timely communication of information about product performance and safety is deliveredProvide timely and accurate objective data to Customer SCM and QA leadsRegularly review and update the Customer to align expectations in the areas of:o Qualityo Food SafetyWorkplace AccountabilityManage complaint handling and follow up. Report the root cause and action plans and collate monthly metricsIdentify customer needs and uncover improvement opportunities within work flow practicesSupplierEstablish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related mattersCoach supply partners & new suppliers to develop capability to meet customer’s standardsEnsure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliersVisit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areasLead continuous improvement in quality performance across product categories with supply partners and category teams to include, but not limited to:o Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place toclose gaps;o Implement supplier quality metrics, e.g., complaint rate, quality scorecards, supplier ranking mechanism, GMP/HACCP, GFSI certification, SWA, etc. to track, report, and to lead improvementso Monitor product performance at suppliers and stores. Actively manage non-conformances from the fieldo Identify and implement best practiceso Implement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programsEnsure that a workable mock recovery program and crisis action plans are in place, communicated, and understoodConduct regular product evaluations of local supplier production versus target products and monitor product quality performanceEnsure packaging standards, specifications, and Global Restricted Substances List (GRSL) are understood, enforced, and compliedReview packaging artworkIntegrate the "Voice of the Customer" into packaging specificationsINTERNALEstablish and maintain collaborative relationships with internal stakeholders and cross-functional resources to enable transparent and timely communication of quality, food safety, and compliance related mattersEnsure basic knowledge of Core Menu Governance, packaging standards and specifications are understood across cross-functional resources to enable them to respond faster to questions from the Customer and to demonstrate tms’ category leadershipSupport market leads in business reviews and other relevant customer-facing opportunities to help message and articulate packaging quality requirementsUnderstand the business and connect the dots on how Quality, Food Safety, and Compliance are key business driversSKILLS AND EXPERIENCE3 - 5 years’ experience in a quality role in a manufacturing environment where the candidate was responsible for raw materials through production to finished goods.Good oral and written communication skills in English and, ideally, the local languageExperience in Food or Packaging manufacturing industryDegree in quality-related fieldDetail-orientedTechnical knowledge on paper/plastic products and quality management systemsAbility to maintain composure under pressureCapable of working independently with minimal supervisionHighly motivated with the desire to achieveAbility to communicate with and influence internal and external customersExcellent organizational & project management skillsConfident with problem solvingCapable of identifying and implementing continuous process improvementsAbility to prioratiseWork closely with suppliers on quality programsDemonstrate knowledge of quality practices and principles in a proactive manner to lead supply partners and to educate the Customer