About Zippee - Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce on their websites.Brands connect their online store to our platform in just a few clicks & can kickstart 2-Hour/Same-Day Delivery for consumers through our dark store network across India.Our team comprises folks from Reliance Retail, Zomato, Blinkit, Retention Science, and institutions like Hindu College, BITS Pilani, and the University of Southern California.We are well-funded by VCs & founders of India's biggest unicorns. Learn more at Description:We are looking to add proactive Customer Support Executives to oversee daily operations, ensure smooth deliveries, and manage brand accounts. You'll track performance, resolve operational issues in real time, improve processes, and maintain strong stakeholder relationships.Key Responsibilities:Monitor SLAs, delivery performance & client satisfactionResolve operational issues through coordination with internal teamsBuild and manage client relationships with regular updatesIdentify process gaps and drive efficiencyPrepare reports and insights for internal and client reviewsQualifications - Under Graduate/ Masters0-2 years of experience in Customer Support/Sales/Account Management.Attention to detail and good judgment.Ability to work with diverse stakeholders and thrive in a dynamic startup environment.Excellent communication, analytical skills, and strong influencing skills.BenefitsOpportunity to be part of a tight-knit rocketship passionate about empowering consumer brands in the quick commerce era.Annual company retreat.Growth.
Job Title
Customer Support Executive