Job Title

Luxury Pre sales About the company: AT NB Builder Channel, we are on the path to providing an end to end seamless experience to future homeowners. The Client Advisor’s of our team have gone above and beyond to find the right HOME for more than 3000 families. We cater to 6 major geographies now – Bangalore, Mumbai, Pune, Hyderabad, NCR and chennai. Overview: As a Pre-Sales Manager within our Luxury Vertical, you will be the first point of contact for our high-net-worth clients, understanding their requirements over calls and arranging site visits to showcase our exclusive luxury properties. Your role will involve providing exceptional customer service, ensuring a seamless and personalized experience for our clients. Key Responsibilities: Client Requirement Gathering: ● Engage with prospective clients over calls to understand their preferences, requirements, and budget for luxury properties. ● Ask detailed questions to gather all necessary information to match clients with suitable property options. Site Visit Coordination: ● Arrange and schedule site visits for clients to view luxury properties. ● Coordinate with the sales team and property managers to ensure properties are ready for viewing. ● Provide clients with all necessary details and logistics for site visits. Follow-Up and Lead Organization: ● Consistently follow up with clients to keep them engaged and move leads through the sales funnel. ● Organize and prioritize leads to ensure timely site visits and client meetings. ● Maintain accurate records of client interactions, requirements, and feedback in the CRM system. Customer Service and Support: ● Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally. ● Follow up with clients to ensure their requirements are met and to address any additional questions.Database Management: ● Maintain accurate and up-to-date records of client interactions, requirements, and feedback in the CRM system. ● Track the progress of client inquiries and site visits to ensure a smooth process. Market Knowledge and Insights: ● Stay informed about the latest trends in the luxury real estate market. ● Provide insights and recommendations to clients based on market analysis and property values Relationship Building: ● Build and maintain strong relationships with clients to encourage referrals and repeat business. Qualifications: Bachelor's degree or equivalent experience Experience in a pre-sales, customer service, or sales support role, preferably within The luxury real estate industry Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in using CRM software and other sales tools