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Job Title: Lead Engineer – Security OperationsDepartment: Engineering and OperationsLocation: MumbaiReporting: Manager Security OperationsJob Type: Full TimeShift: Rotational ShiftPRE-REQUISITESStrong technical and subject matter expertise in at least four or more of the following security specialties:Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, BarracudaVPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtectNAC: Cisco ISE, Aruba ClearPassUnified Thread Management (UTM)SIEM products Qradar, Microsoft Sentinel etc. Load Balancers: F5 BigIP LTM/GTM, Citrix ADCNetwork Security (multi-vendor) experience.Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto PrismaKnowledge on scripting language like Python and automationWorking knowledge and hands-on experience on Linux/Unix OS is desirable.Customer service experience preferably in a Global Operations Center environmentTicketing system knowledgeAbility to workdays, evenings and weekends as required; 24x7 support in rotating shiftsFlexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirementsAnalytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer painAbility to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues firstAptitude and desire to learn advanced Network Security services.Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and managementHands-on experience on Vulnerability Scanning, Penetration Testing Tools (Qualys, Nessus, Rapid7)Exceptional documentation and communication skillsAbility to thrive in a fast paced, multi-cultural, customer-oriented environmentMS Office proficiencyRESPONSIBILITIESIncident Resolution Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalationsQueue Management - keep a watch on queue and assign tickets Service Request - working on request for changes as per client requirements Perform the minor/major changes as per defined SoC process and work instructions Be a Subject Matter Expert (SME) on a few productsCreate Standard Operation ProcedureAttend client calls and other technical meetingsAssist in creation of Root Cause analysis (RCA) Security Performance Tuning Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents Review code upgrade and test implement before rolling on to production Review documentation Recognize successful intrusions and compromises through review and analysis of relevant event detail information Review and update ROE on yearly basisOther FunctionsWork with hardware/software vendors to resolve problems Coordinate shifts and exchange handoff between various shiftsCross-train and mentor juniorsParticipate in various network and security related projectsPerform other duties as assignedAny additional task given to the incumbent from time-to-time based on business needsTRAINING AND CERTIFICATION REQUIRED CCNA, CCSA, Fortinet NSE-4, PCNSE, CCIE, CEH EXPERIENCEMinimum 10 years of progressive, relevant experience and proven capability to work in a complex network environmentEDUCATIONBachelor in Engineering - Computers/Electronics/Communication or related fieldGraduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experienceTECHNICAL AND OTHER SKILLSKnowledge of ITIL, ISO27K, SOC 2 will be beneficial