Job Title

Customer Success Specialist - MumbaiAbout UsZaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We offer a unified software-cum-payments platform to corporates, for their employee expenses, benefits, and rewards as well as their vendor payments and channel incentives. We are form-factor agnostic and offer a variety of payment instruments including corporate credit cards, purchase cards, virtual cards, prepaid cards, wearables, etc. issued in partnership with leading banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, and IndusInd Bank among others.Our platform solutions are sector-agnostic, and our network of corporate customers covers the BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure and Automobile industries. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group) and Greenply Industries, to name a few.Visit us at to know more about us!• and Responsibilities:• Analyse data to identify cross-selling opportunities and develop targeted strategies to increase revenue.• Collaborate with sales teams to understand customer needs and preferences, align cross-selling efforts with sales goals.• Work closely with marketing teams to develop campaigns and promotional materials that promote cross-selling initiatives.• Monitor and evaluate the performance of cross-selling campaigns, adjusting strategies as needed to optimize results.• Conduct market research to identify emerging trends and opportunities for cross-selling new products or services.• Develop and maintain relationships with key stakeholders across departments to ensure alignment and support for cross-selling initiatives.• Provide training and support to sales and customer service teams to effectively communicate cross-selling opportunities to customers.• Track and report on key performance indicators related to cross-selling efforts, including revenue growth, customer retention, and satisfaction metrics.• Stay informed about industry best practices and technologies related to cross-selling and customer relationship management.• Continuously seek ways to improve cross-selling processes and strategies to drive business growth.Qualifications:• Bachelor’s and / or MBAMust Have's• 5-6 years of Manager experience of cross selling (Preferred banking-based product).• Proven experience in sales, marketing, or customer relationship management, with a focus on cross-selling initiatives.• Strong analytical skills with the ability to interpret data and make strategic recommendations.• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and departments.• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.• Knowledge of CRM systems and other tools for managing customer data and segmentation• Familiarity with market research techniques and methodologies• Ability to think creatively and innovatively to develop new cross-selling opportunities.• Results-oriented mindset with a track record of driving measurable business impact through cross-selling strategies.• Strong leadership skills with the ability to motivate and influence others towards common goals.Personal Attributes:• Excellent People Management.• Bold, ambitious & go-getter.• Analytical & Solutioning mindset and number driven.• Ownership.• Excellent networking and relationship-building skills.• Strong commercial acumen• New age consultative selling.• Customer service orientation – Value-based.• Ability to work in a high-energy, fast-paced environment.• Can carve their own path.